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USA
Consumer behaviour
83,461
Konsumentenverhalten
81,011
Relationship marketing
26,336
Beziehungsmarketing
25,661
Service quality
21,749
Dienstleistungsqualität
20,998
Customer satisfaction
15,527
Kundenzufriedenheit
13,943
Theorie
12,005
Theory
11,809
Brand management
8,359
Markenführung
8,307
Brand image
7,219
Markenimage
7,161
Deutschland
6,985
United States
6,720
Germany
6,601
Online-Handel
6,278
Online retailing
6,261
Social Web
6,019
Social web
6,016
Online-Marketing
5,387
Internet marketing
5,363
Electronic Commerce
4,952
Einzelhandel
4,848
Retail trade
4,801
E-commerce
4,763
Brand
4,519
Markenartikel
4,505
Marketingmanagement
4,061
Marketing management
4,039
Emotion
3,895
Werbewirkung
3,733
Advertising effects
3,693
Experiment
3,639
Verbraucherverhalten
3,600
Vertrauen
3,405
Confidence
3,381
Qualitätsmanagement
3,155
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845
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4,984
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2,013
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16
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991
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914
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420
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research-article
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21
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20
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German
113
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French
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Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Jang, Soocheong
19
Stavins, Joanna
19
Schuh, Scott
18
McFadden, Daniel
17
Smith, Alan D.
17
Einav, Liran
16
Kolstad, Jonathan
16
Winter, Joachim
16
Agarwal, Sumit
15
Heiss, Florian
15
Gruber, Jonathan
14
Han, Heesup
14
Rebitzer, James B.
13
Rivkin, Steven G.
13
Mattila, Anna S.
12
Nayga, Rodolfo M.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Cawley, John H.
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Allcott, Hunt
10
Chomsisengphet, Souphala
10
Dong, Diansheng
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Kumar, V.
10
Lennon, Sharron J.
10
Lusardi, Annamaria
10
Roe, Brian
10
Rudanko, Leena
10
Waldfogel, Joel
10
Baghestani, Hamid
9
Barber, Nelson
9
Bronnenberg, Bart J.
9
Dubé, Jean-Pierre
9
Grewal, Dhruv
9
Huckman, Robert S.
9
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National Bureau of Economic Research
76
American Marketing Association
8
IGI Global
8
USA / General Accounting Office
7
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
American Home Economics Association
2
Edward Elgar Publishing
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of St. Louis
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
NetLibrary, Inc
2
OECD
2
The Wharton Financial Institutions Center
2
USA / Economic Research Service
2
Universität Mannheim
2
American Council on Consumer Interests
1
American Management Association
1
American Management Asssociations
1
American Society for Quality
1
Arthur D. Little International Inc. <Wiesbaden>
1
Boston College / Department of Economics
1
Brookings Institution
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
Business Information Centre <Toronto>
1
CESifo GmbH
1
Cato Institute
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
Columbia University / Bureau of Applied Social Research
1
Confederation of Britisch Industry
1
Conference on Research in Income and Wealth
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
Cornell University / Department of Applied Economics and Management
1
Department of Health, Education, and Welfare
1
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Working paper / National Bureau of Economic Research, Inc.
364
Journal of consumer research : JCR ; an interdisciplinary bimonthly
150
Journal of business research : JBR
88
Journal of retailing and consumer services
86
International journal of hospitality management
83
NBER working paper series
72
Psychology & marketing
70
Journal of fashion marketing and management
62
The American economic review
48
American journal of agricultural economics
43
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
41
The journal of consumer marketing
41
International journal of consumer studies
40
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
Journal of marketing theory and practice
39
Sport marketing quarterly : preferred journal of the Sport Marketing Association
38
The journal of services marketing
38
American economic journal : a journal of the American Economic Association
37
Journal of the Academy of Marketing Science
36
Journal of international consumer marketing
35
Services marketing quarterly
33
International journal of retail & distribution management
32
Journal of consumer behaviour : an international research review
32
The review of economics and statistics
31
Discussion paper / Centre for Economic Policy Research
30
Health care management review : HCM review
30
Journal of marketing
30
International journal of sport management and marketing : IJSMM
29
Journal of sport management : the official journal of the North American Society of Sport Management
28
Applied economics
27
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research : JSR
27
Journal of advertising research
25
Journal of travel and tourism marketing
25
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
24
Journal of hospitality marketing & management
24
Journal of business ethics : JOBE
23
Journal of food products marketing
22
Journal of marketing theory and practice : JMTP
21
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ECONIS (ZBW)
6,766
EconStor
79
Other ZBW resources
75
USB Cologne (EcoSocSci)
68
OLC EcoSci
15
RePEc
9
USB Cologne (business full texts)
1
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1
The role of attachment in building consumer-brand relationships : an empirical investigation in the utilitarian consumption context
Belaid, Samy
;
Behi, Azza Temessek
- In:
The journal of product & brand management
20
(
2011
)
1
,
pp. 37-47
Persistent link: https://www.econbiz.de/10009007096
Saved in:
2
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
3
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
ed.
);
Herrmann, Andreas
(
contributor
); …
-
1997
Persistent link: https://www.econbiz.de/10000640799
Saved in:
4
Relational outcomes and customer loyalty
Singh, Saranjeet
- In:
Global journal of business management : GJBM
3
(
2009
)
2
,
pp. 43-50
Persistent link: https://www.econbiz.de/10003992120
Saved in:
5
Is the NPS a trustworth performace measure?
Kristensen, Kai
;
Eskildsen, Jacob
- In:
The TQM journal : the international review of …
26
(
2014
)
2
,
pp. 202-214
Persistent link: https://www.econbiz.de/10010253368
Saved in:
6
The practicable aspect of the Omni-channel retailing strategy and its impact on customer loyalty
Christoforou, Tandy
;
Melanthiou, Yioula
- In:
The synergy of business theory and practice : advancing …
,
(pp. 239-260)
.
2019
Persistent link: https://www.econbiz.de/10012105754
Saved in:
7
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
8
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
9
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
10
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
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