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USA
Consumer behaviour
83,455
Konsumentenverhalten
81,005
Relationship marketing
26,334
Beziehungsmarketing
25,659
Service quality
21,749
Dienstleistungsqualität
20,998
Customer satisfaction
15,528
Theorie
14,357
Value creation
14,165
Theory
14,135
Betriebliche Wertschöpfung
14,001
Kundenzufriedenheit
13,944
Leistungsmotivation
9,277
Work motivation
9,105
Deutschland
8,599
Brand management
8,553
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8,552
Markenführung
8,504
Work behaviour
8,456
United States
8,360
Germany
8,142
Brand image
7,341
Markenimage
7,288
Employee retention
6,558
Mitarbeiterbindung
6,537
Online-Handel
6,337
Social Web
6,328
Social web
6,325
Online retailing
6,320
Job satisfaction
6,307
Arbeitszufriedenheit
6,292
Online-Marketing
5,436
Internet marketing
5,415
Electronic Commerce
5,325
E-commerce
5,135
Einzelhandel
5,002
Retail trade
4,955
Emotion
4,769
Brand
4,574
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989
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6,316
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Jang, Soocheong
20
Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Smith, Alan D.
19
Stavins, Joanna
19
Schuh, Scott
18
McFadden, Daniel
17
Kolstad, Jonathan
16
Winter, Joachim
16
Agarwal, Sumit
15
Einav, Liran
15
Heiss, Florian
15
Gruber, Jonathan
14
Han, Heesup
14
Cawley, John H.
13
Rebitzer, James B.
13
Rivkin, Steven G.
13
Mattila, Anna S.
12
Nayga, Rodolfo M.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Huckman, Robert S.
11
Allcott, Hunt
10
Chomsisengphet, Souphala
10
Dong, Diansheng
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Kumar, V.
10
Lennon, Sharron J.
10
Lusardi, Annamaria
10
Magnini, Vincent P.
10
Netessine, Serguei
10
Roe, Brian
10
Rudanko, Leena
10
Waldfogel, Joel
10
Baghestani, Hamid
9
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9
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9
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National Bureau of Economic Research
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IGI Global
9
American Marketing Association
8
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NetLibrary, Inc
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Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
Edward Elgar Publishing
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
American Home Economics Association
2
American Management Association
2
Brookings Institution
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of St. Louis
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
Nomos Verlagsgesellschaft
2
OECD
2
The Wharton Financial Institutions Center
2
USA / Economic Research Service
2
Universität Mannheim
2
American Council on Consumer Interests
1
American Management Asssociations
1
American Society for Public Administration
1
American Society for Quality
1
Arthur D. Little International Inc. <Wiesbaden>
1
Boston College / Department of Economics
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
Business Information Centre <Toronto>
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CESifo GmbH
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Cato Institute
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Chambre de commerce et d'industrie de Paris
1
Chartered Institute of Transport
1
Columbia University / Bureau of Applied Social Research
1
Confederation of Britisch Industry
1
Conference on Research in Income and Wealth
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
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Working paper / National Bureau of Economic Research, Inc.
397
Journal of consumer research : JCR ; an interdisciplinary bimonthly
150
Journal of business research : JBR
103
International journal of hospitality management
97
Journal of retailing and consumer services
87
NBER working paper series
79
Journal of business ethics : JOBE
75
Psychology & marketing
70
Journal of fashion marketing and management
64
Academy of Management journal : AMJ
63
The American economic review
50
American journal of agricultural economics
43
Journal of marketing theory and practice
42
International journal of consumer studies
41
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
41
The journal of consumer marketing
41
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
The journal of services marketing
40
American economic journal : a journal of the American Economic Association
39
Discussion paper / Centre for Economic Policy Research
39
Journal of the Academy of Marketing Science
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
Human performance
35
Journal of international consumer marketing
35
Sport marketing quarterly : preferred journal of the Sport Marketing Association
34
The review of economics and statistics
34
International journal of retail & distribution management
33
Journal of consumer behaviour : an international research review
33
Services marketing quarterly
33
Health care management review : HCM review
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Journal of sport management : the official journal of the North American Society of Sport Management
31
Journal of marketing
30
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
30
Applied economics
29
International journal of contemporary hospitality management
29
International journal of sport management and marketing : IJSMM
29
Journal of service research : JSR
28
Journal of hospitality marketing & management
26
Discussion paper series / IZA
25
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ECONIS (ZBW)
8,416
EconStor
84
Other ZBW resources
74
USB Cologne (EcoSocSci)
70
OLC EcoSci
16
RePEc
12
USB Cologne (business full texts)
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1
Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Namkung, Young
;
Jang, Soo Cheong Shawn
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1233-1259
Persistent link: https://www.econbiz.de/10008661743
Saved in:
2
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
3
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
4
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
5
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
Saved in:
6
Managing negative reviews : the persuasive role of webcare characteristics
Ghosh, Tathagata
- In:
Journal of internet commerce
16
(
2017
)
2
,
pp. 148-173
Persistent link: https://www.econbiz.de/10011804469
Saved in:
7
The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik
;
Thiagarajan, Palaniappan
;
Chong, Hyonsong
; …
- In:
International journal of operations and quantitative …
23
(
2017
)
2
,
pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
Saved in:
8
A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry
Kim, Seung Hyun
;
Cha, JaeMin
;
Singh, A. J.
;
Knutson, Bonnie
- In:
International journal of hospitality management
35
(
2013
),
pp. 193-202
Persistent link: https://www.econbiz.de/10010225810
Saved in:
9
The role of etail quality, e-satisfaction and e-trust in online
loyalty
development process
Kim, Jiyoung
;
Jin, Byoungho
;
Swinney, Jane L.
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
Saved in:
10
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
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