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USA
Relationship marketing
26,223
Beziehungsmarketing
25,549
Consumer behaviour
9,516
Konsumentenverhalten
9,469
Dienstleistung
7,082
Customer satisfaction
5,710
Kundenzufriedenheit
5,647
Services
4,621
Service quality
4,514
Dienstleistungsqualität
4,499
Kundenintegration
3,981
Customer integration
3,974
Deutschland
3,551
Germany
3,309
Theorie
3,022
Theory
2,999
Brand management
2,754
Markenführung
2,747
Social Web
2,584
Social web
2,583
Lieferantenmanagement
2,410
Supplier relationship management
2,409
Innovation
2,193
Dienstleistungssektor
2,113
Marketingmanagement
2,023
Marketing management
2,005
Brand image
1,983
Markenimage
1,978
Service industry
1,956
Electronic Commerce
1,894
E-commerce
1,822
Innovationsmanagement
1,806
Innovation management
1,744
Online-Marketing
1,732
Internet marketing
1,715
Value creation
1,659
Betriebliche Wertschöpfung
1,655
Kundenwert
1,611
Customer value
1,589
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110
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Article
1,103
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362
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6
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877
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126
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126
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106
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36
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36
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Sammelwerk
28
Amtsdruckschrift
19
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19
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14
Ratgeber
14
Aufsatzsammlung
6
Collection of articles written by one author
6
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English
1,403
German
56
French
7
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7
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Smith, Alan D.
16
Kumar, V.
8
Johnson, Michael D.
7
Walsh, Gianfranco
7
Han, Heesup
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Freeman, Richard B.
5
Gourio, François
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
Mattila, Anna S.
5
Rudanko, Leena
5
Beatty, Sharon E.
4
Berry, Leonard L.
4
Crinò, Rosario
4
Duarte, Margarida
4
Gremler, Dwayne D.
4
Hennig-Thurau, Thorsten
4
Hyun, Sunghyup Sean
4
Jensen, J. Bradford
4
Kim, Wansoo
4
Leonardi, Marco
4
Lucas, Robert W.
4
Ramaswamy, Venkatram
4
Skiera, Bernd
4
Bove, Liliana L.
3
Chan-Olmsted, Sylvia M.
3
Chen, Tom
3
Cova, Bernard
3
Cravino, Javier
3
Eggert, Andreas
3
Ehrlich, Evelyn
3
Eisingerich, Andreas B
3
Elhauge, Einer
3
Enkel, Ellen
3
Fanelli, Duke
3
Fitzsimmons, James A.
3
Ford, Robert C.
3
Franke, Nikolaus
3
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IGI Global
6
USA / Bureau of the Census
5
USA / General Accounting Office
3
Europäische Kommission / Statistisches Amt
2
Institut für Weltwirtschaft
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Arthur D. Little International Inc. <Wiesbaden>
1
Brookings Institution
1
Business Information Centre <Toronto>
1
Carnegie Foundation for the Advancement of Teaching
1
Confederation of Britisch Industry
1
Conference on Research in Income and Wealth
1
DECISION
1
Devlet İstatistik Enstitüsü
1
Econometrisch Instituut <Rotterdam>
1
Economisch Instituut <Utrecht>
1
Ecorys
1
Europäische Kommission / Generaldirektion Unternehmen und Industrie
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Government Accountability Office
1
Groupement de Recherches Économiques et Sociales (GRES)
1
Jack Faucett Associates <Chevy Chase, Md.>
1
Ludwig-Maximilians-Universität München
1
Maastrichts Europees Instituut voor Transnationaal Rechtswetenschappelijk Onderzoek
1
Manpower Administration, U.S. Department of Labor
1
Münchener Symposion zum Internationalen Steuerrecht <9, 1990, München>
1
National Bureau of Economic Research
1
National Institute of Economic and Social Research
1
NetLibrary, Inc
1
New Jersey / Dept. of Labor and Industry / Division of Planning and Research
1
Rijksuniversitair Centrum <Antwerpen> / Department of Law
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
TNO
1
U.S. Department of Commerce, International Trade Administration
1
UNCTAD Secretariat
1
USA / Commerce, Consumer, and Monetary Affairs Subcommittee
1
USA / Court of Customs and Patent Appeals
1
USA / Government Accountability Office
1
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Published in...
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The journal of services marketing
24
International journal of hospitality management
22
Working paper / National Bureau of Economic Research, Inc.
21
Journal of business research : JBR
19
Industrial marketing management : the international journal for industrial and high-tech firms
18
Services marketing quarterly
18
Journal of retailing and consumer services
17
Journal of service research : JSR
14
Journal of marketing
13
Strategy & leadership : a publication of Strategic Leadership Forum
13
Journal of the Academy of Marketing Science
12
The journal of business & industrial marketing
10
Harvard business review : HBR
9
Journal of marketing management : MM
9
Journal of travel and tourism marketing
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
Psychology & marketing
8
The journal of product innovation management : an international publication of the Product Development & Management Association
8
Academy of Management journal : AMJ
7
Harvard-Business-Manager : das Wissen der Besten
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
The journal of personal selling & sales management : JPSSM
7
Business horizons
6
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
European journal of marketing : EJM
6
European journal of operational research : EJOR
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service theory and practice : JSTP
6
Journal of sport management : the official journal of the North American Society of Sport Management
6
Managing the service economy : prospects and problems; essays commisssioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, WhartonSchool, Univ. of Pennsylvania
6
Handbook of research on customer equity in marketing
5
International journal of business innovation and research
5
International journal of electronic customer relationship management : IJECRM
5
International journal of market research : JMRS ; the journal of the Market Research Society
5
Journal of business ethics : JOBE
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of financial services marketing : JFSM
5
Journal of management education : a publication of the Organizational Behavior Teaching Society
5
Journal of marketing theory and practice
5
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Source
All
ECONIS (ZBW)
1,444
EconStor
10
USB Cologne (EcoSocSci)
10
Other ZBW resources
4
RePEc
2
ArchiDok
1
Showing
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1
Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao
- In:
Public management review
21
(
2019
)
2
,
pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
Saved in:
2
Evolution of service-dominant logic : towards a paradigm and metatheory of the market and value cocreation?
Brodie, Roderick J.
;
Löbler, Helge
;
Fehrer, Julia
- In:
Industrial marketing management : the international …
79
(
2019
),
pp. 3-12
Persistent link: https://www.econbiz.de/10012064149
Saved in:
3
Managing customer resource endowments and deficiencies for value cocreation : complex relational
services
Ng, Sylvia C.
;
Sweeney, Jillian C.
;
Plewa, Carolin
- In:
Journal of service research
22
(
2019
)
2
,
pp. 156-172
Persistent link: https://www.econbiz.de/10012007427
Saved in:
4
Rethinking and improving the health care service through interactive web technologies
Caridá, Angela
;
Colurcio, Maria
;
Melia, Monia
- In:
Managing consumer services : factory or theater?
,
(pp. 191-210)
.
2014
Persistent link: https://www.econbiz.de/10010478139
Saved in:
5
End-user contribution to logistics value co-creation : a series of exploratory studies
Bahn, Kenneth D.
;
Granzin, Kent L.
;
Tokman, Mert
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10010503353
Saved in:
6
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
Saved in:
7
Co-production of service experiences : insights from the cultural sector
Minkiewicz, Joanna
;
Bridson, Kerrie
;
Evans, Jody
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 749-761
Persistent link: https://www.econbiz.de/10011590919
Saved in:
8
International service learning as social value cocreation
Hamby, Anne
;
Brinberg, David
- In:
Journal of nonprofit & public sector marketing
28
(
2016
)
3
,
pp. 209-233
Persistent link: https://www.econbiz.de/10011591235
Saved in:
9
Reaktionen von Unternehmen auf Kundenfehler bei der Dienstleistungserstellung
Thomas, Katharina Johanna
-
2017
Persistent link: https://www.econbiz.de/10011723757
Saved in:
10
Methodological implications of studying customer orientation from a complex responsive processes perspective
Steevensz, Jean
- In:
International journal of complexity in leadership and …
3
(
2016
)
4
,
pp. 301-309
Persistent link: https://www.econbiz.de/10011862516
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