We explore the role of service co-production factors, including service level, service variety, operations-centered and customer-centered cost, in fostering innovation through the effective use of learning-by-doing in a customer-facing service context. We hypothesize that service organizations...

This research examines how the environmental sustainability decisions of service supply chain constituents – owners, operators and customers – impact the operating performance frontier (Schmenner and Swink 1998). We develop outcome-based environmental sustainability measures and propose a...