Pushing the frontier of sustainable service operations management : evidence from US hospitality industry
Year of publication: |
2012
|
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Authors: | Zhang, Jie J. ; Joglekar, Nitin ; Verna, Rohit |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 23.2012, 3, p. 377-399
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Subject: | Dienstleistungsmanagement | Service management | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour | Nachhaltige Entwicklung | Sustainable development | Ressourcenorientierter Ansatz | Resource-based view | Performance-Messung | Performance measurement | Gastgewerbe | Hospitality industry | USA | United States |
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