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USA
Relationship marketing
26,240
Beziehungsmarketing
25,566
Customer satisfaction
15,474
Kundenzufriedenheit
13,889
Consumer behaviour
11,887
Konsumentenverhalten
11,689
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8,089
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7,853
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6,406
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5,128
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3,621
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3,456
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3,354
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3,210
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3,063
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2,993
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2,770
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2,758
discrimination
2,690
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2,413
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2,412
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2,303
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2,302
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2,182
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2,151
Markenimage
2,140
E-commerce
2,099
Marketingmanagement
2,040
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2,017
Lohnstruktur
1,974
Wage structure
1,955
Online-Handel
1,880
Online retailing
1,873
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1,830
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1,788
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1,773
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Neumark, David
47
Hamermesh, Daniel S.
20
Holzer, Harry J.
17
Button, Patrick
15
Smith, Alan D.
15
Goldin, Claudia
14
Hellerstein, Judith K.
13
Han, Heesup
12
Paludi, Michele Antoinette
12
Zenou, Yves
12
Troske, Kenneth R.
10
Arcidiacono, Peter
9
Blau, Francine D.
9
Jang, Soocheong
9
McInerney, Melissa
9
Flabbi, Luca
8
Fryer, Roland G. <Jr.>
8
Kahn, Lawrence M.
8
Kline, Patrick
8
Kumar, V.
8
Reskin, Barbara F.
8
Rodgers, William M.
8
Walsh, Gianfranco
8
Burn, Ian
7
Fairlie, Robert W.
7
Heckman, James J.
7
Johnson, Michael D.
7
List, John A.
7
Loury, Glenn C.
7
Bowlus, Audra J.
6
Chan, Jimmy
6
Collins, William J.
6
Darity, William A. <Jr.>
6
Eyster, Erik
6
Gradín, Carlos
6
Jolls, Christine M.
6
Lang, Kevin
6
Longhofer, Stanley D.
6
Masterov, Dimitriy V.
6
Mattila, Anna S.
6
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National Bureau of Economic Research
37
USA / General Accounting Office
9
Russell Sage Foundation
7
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3
W. E. Upjohn Institute for Employment Research <Kalamazoo, Mich.>
3
Department of Labor
2
Gottfried Wilhelm Leibniz Universität Hannover
2
IGI Global
2
International Labour Organization (ILO), United Nations
2
Johns Hopkins University / Department of Economics
2
National Research Council <USA> / Committee on Women's Employment and Related Social Issues
2
USA / Government Accountability Office
2
USA / Subcommittee on Labor
2
World Bank
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
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American Management Association
1
Arthur D. Little International Inc. <Wiesbaden>
1
Brookings Institution
1
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1
Campus Verlag
1
Centre for Economic Policy Research
1
Columbia University / Department of Economics
1
Comparative Labor Law Seminar <9, 2008, Tokio>
1
Confederation of Britisch Industry
1
Conference on Comparable Worth <1983, Washington, DC>
1
Conference on Women in the Labor Market <1977, New York, NY>
1
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1
Eagle Forum Education and Legal Defense Fund
1
Econometrisch Instituut <Rotterdam>
1
Edward Elgar Publishing
1
Europäische Kommission / Generaldirektion Beschäftigung und Soziales
1
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1
Federal Reserve Bank of Cleveland
1
Federal Reserve Bank of San Francisco
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
George Gund Foundation
1
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1
Harvard Graduate School of Business Administration
1
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Working paper / National Bureau of Economic Research, Inc.
95
The American economic review
44
International journal of hospitality management
43
Discussion paper series / IZA
42
NBER working paper series
39
IZA Discussion Papers
30
Journal of business research : JBR
28
The journal of services marketing
28
Journal of retailing and consumer services
25
Services marketing quarterly
25
ILR review : the journal of work and policy
22
Journal of service research : JSR
22
Industrial marketing management : the international journal for industrial and high-tech firms
20
Journal of human resources : JHR
20
Industrial relations : a journal of economy & society
19
Psychology & marketing
19
Journal of the Academy of Marketing Science
18
Journal of consumer research : JCR ; an interdisciplinary bimonthly
17
The review of black political economy
17
Harvard business review : HBR
16
Journal of labor economics
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Academy of Management journal : AMJ
13
Economic inquiry : journal of the Western Economic Association International
12
Legal, management, and social science perspectives
12
Discussion paper / Centre for Economic Policy Research
11
Journal of fashion marketing and management
11
Journal of marketing
11
Journal of marketing theory and practice
11
Journal of travel and tourism marketing
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Labour economics : official journal of the European Association of Labour Economists
11
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
11
Research in social stratification and mobility : the official journal of the ISA RC28 on Social Stratification and Mobility
11
Sex differences in labor markets
11
The journal of economic perspectives : EP ; a journal of the American Economic Association
11
Working Paper
11
Harvard-Business-Manager : das Wissen der Besten
10
International journal of contemporary hospitality management
10
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ECONIS (ZBW)
3,010
USB Cologne (EcoSocSci)
152
EconStor
55
Other ZBW resources
41
RePEc
9
OLC EcoSci
4
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1
Family allowances as reverse retail
discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
2
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert
- In:
The complete book of perfect phrases for …
,
(pp. 483-716)
.
2010
Persistent link: https://www.econbiz.de/10003896178
Saved in:
3
Due date management to improve customer satisfaction and profitability
Patil, Rahul Jagannath
- In:
International journal of logistics : research and …
13
(
2010
)
4
,
pp. 273-289
Persistent link: https://www.econbiz.de/10008650448
Saved in:
4
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
5
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
Saved in:
6
Service satisfaction with premium durables : a cross-cultural investigation
Löffler, Michael
;
Decker, Reinhold
- In:
Quantitative marketing and marketing management : …
,
(pp. 401-422)
.
2012
Persistent link: https://www.econbiz.de/10009621746
Saved in:
7
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
8
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
9
Kundenzufriedenheit
mit produktionsnahen deutschen Serviceleistungen : Ergebnisse der Analysen in Deutschland, USA und China
Eversheim, Walter
(
contributor
)
-
2000
Persistent link: https://www.econbiz.de/10001635039
Saved in:
10
Service strategy : management moves for customer results
Horovitz, Jacques
-
2004
-
2. ed
Persistent link: https://www.econbiz.de/10001794593
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