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Service quality
16
Dienstleistungsqualität
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Relationship marketing
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Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
2
Killing two birds with one stone : cross-selling during service delivery
Patterson, Paul G.
;
Yu, Ting
;
Kimpakorn, Narumon
- In:
Journal of business research : JBR
67
(
2014
)
9
,
pp. 1944-1952
Persistent link: https://www.econbiz.de/10010379204
Saved in:
3
Determinants of pre-purchase information search effort for management consulting services
Dawes, Philip L.
;
Dowling, Grahame R.
;
Patterson, Paul G.
-
1990
Persistent link: https://www.econbiz.de/10000847224
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