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~subject:"United Kingdom"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Textbook"
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Service work and service worke...
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United Kingdom
Großbritannien
30,862
Bibliometrics
13,353
Bibliometrie
13,281
Customer satisfaction
10,572
Kundenzufriedenheit
10,562
Service quality
6,215
Dienstleistungsqualität
6,213
Consumer behaviour
6,105
Konsumentenverhalten
6,105
Dienstleistungssektor
5,471
Service industry
5,465
USA
5,156
United States
5,153
Relationship marketing
5,017
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5,016
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3,808
Germany
3,797
Theory
3,042
Theorie
3,029
Frankreich
2,184
Innovation
2,183
France
2,181
EU countries
1,950
EU-Staaten
1,949
Estimation
1,929
Schätzung
1,929
Customer service
1,772
Kundenservice
1,757
Welt
1,594
World
1,594
Japan
1,451
Firm performance
1,374
Unternehmenserfolg
1,372
Job satisfaction
1,371
Arbeitszufriedenheit
1,370
Comparison
1,297
Vergleich
1,295
Qualitätsmanagement
1,221
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1,219
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1,559
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29,568
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1,217
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3
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12,811
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12,738
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7,059
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7,059
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2,503
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2,503
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1,823
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1,823
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1,594
Aufsatzsammlung
1,198
Thesis
1,198
Bibliografie enthalten
1,072
Bibliography included
1,072
Konferenzschrift
943
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798
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544
Lehrbuch
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Statistik
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Machin, Stephen
90
Blundell, Richard W.
67
Wright, Mike
67
Crafts, Nicholas
57
Taylor, Mark P.
56
Mills, Terence C.
51
Bryson, Alex
49
Harris, Richard I. D.
49
Disney, Richard
48
Minford, Patrick
48
Jenkins, Stephen
47
Dolton, Peter J.
44
Gil-Alaña, Luis A.
43
Green, Francis
42
Propper, Carol
42
Brown, Sarah
41
Greenaway, David
41
Scott, Peter
40
Burgess, Simon M.
39
Gregg, Paul
39
Van Reenen, John
39
Booth, Alison L.
38
Manning, Alan
37
Sloane, Peter J.
37
Cuthbertson, Keith
36
Girma, Sourafel
36
Hall, Stephen G.
36
Haskel, Jonathan
36
Peel, David
36
Weale, Martin
36
Broadberry, Stephen N.
34
Oswald, Andrew J.
34
Turner, John D.
33
Arestis, Philip
32
Blackaby, David
32
Blanchflower, David G.
32
MacDonald, Ronald
32
Waddams Price, Catherine M.
32
Walker, Ian
32
Nickell, Stephen J.
31
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Institution
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Great Britain / Parliament / House of Lords / Select Committee on Economic Affairs
5
Großbritannien / Board of Inland Revenue
4
Großbritannien / Social Services Committee
4
Reserve Bank of India
4
Großbritannien
3
Großbritannien / Department of the Environment
3
Großbritannien / Office for National Statistics
3
Society of Business Economists
3
European Foundation for the Improvement of Living and Working Conditions
2
Federal Reserve Bank of St. Louis
2
Großbritannien / Central Statistical Office
2
Großbritannien / Department of Transport
2
Großbritannien / Office of Population Censuses and Surveys
2
Großbritannien / Parliament / House of Commons / Agriculture Committee
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Großbritannien / Parliament / House of Commons / Education, Science and Arts Committee
2
Großbritannien / Parliament / House of Commons / Energy Committee
2
Großbritannien / Parliament / House of Commons / Home Affairs Committee
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Großbritannien / Treasury
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Institute for Fiscal Studies
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Internationales Arbeitsamt
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Oxford Economic Forecasting Ltd.
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Royal Economic Society
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Springer Fachmedien Wiesbaden
2
United Kingdom Climate Change Impacts Review Group
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American College of Tax Counsel <University, Ala.>
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Association for Payment Clearing Services
1
Aston Centre for Human Resources
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Banco Central de Venezuela <Caracas>
1
Bank of England
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Bank of England / Derivatives Markets Survey Team
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Bank of England / Monetary Policy Committee
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Bertelsmann Stiftung
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Bertrand Russell Peace Foundation
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British Library / Document Supply Centre
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British Polish Geographical Seminar
1
Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
1
Cambridge-Maastricht Symposium <2, 2001, Cambridge>
1
Centre for Business Performance <London>
1
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Applied economics
574
The economic journal : the journal of the Royal Economic Society
509
Fiscal studies : the journal of the Institute for Fiscal Studies
327
Regional studies
315
The economic history review : a journal of economic and social history
278
National Institute economic review
277
Oxford bulletin of economics and statistics
271
Quarterly bulletin / Bank of England
269
Scottish journal of political economy : the journal of the Scottish Economic Society
262
Oxford review of economic policy
261
Oxford economic papers
243
Economica
212
Industrial relations journal
200
Applied financial economics
197
Business history
183
Economics letters
174
The journal of economic history
151
Cambridge journal of economics
148
Journal of banking & finance
146
Applied economics letters
142
BJIR : an international journal of employment relations
141
Environment & planning
140
Research policy : policy, management and economic studies of science, technology and innovation
128
Labour economics : official journal of the European Association of Labour Economists
126
Explorations in economic history : EEH
125
Work, employment & society : a journal of the British Sociological Association
125
Economic modelling
122
Energy policy
122
European economic review : EER
122
Journal of agricultural economics
116
Small business economics : an entrepreneurship journal
116
The international journal of human resource management
115
The Manchester School
114
Journal of health economics
111
Journal of international money and finance
104
The European journal of finance
103
British journal of management : BJM
94
Intereconomics : review of European economic policy
94
Journal of social policy : the journal of the Social Policy Association
93
The journal of futures markets
92
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ECONIS (ZBW)
30,788
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1
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10
of
30,788
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date (oldest first)
1
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
2
Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
British journal of management : BJM
21
(
2010
)
2
,
pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
Saved in:
3
The nature of front-line service work : distinctive features and continuity in the employment relationship
Bélanger, Jacques
;
Edwards, Paul K.
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
3
,
pp. 433-450
Persistent link: https://www.econbiz.de/10009772610
Saved in:
4
Special issue: Reframing public service employment relations
Bach, Stephen
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010238657
Saved in:
5
WERS the validity? : a critique of the 2004 workplace employment relations survey of employees
Timming, Andrew R.
- In:
Work, employment & society : a journal of the British …
23
(
2009
)
3
,
pp. 561-570
Persistent link: https://www.econbiz.de/10003890484
Saved in:
6
Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh
;
Foster, Carley
;
Woodall, Tony
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 839-859
Persistent link: https://www.econbiz.de/10010417705
Saved in:
7
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
8
Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
9
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
10
The personification of the service labour process and the rise of soft skills : a French case study
Bailly, Franck
;
Léné, Alexandre
- In:
Employee relations
35
(
2013
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10009750065
Saved in:
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