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Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
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Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.; Matta, Sasmira; Shaller, Dale; … - In: Health care management review : HCM review 49 (2024) 1, pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
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A closer look at how managerial support can help improve patient experience : insights from the UK’s National Health Service
Ogbonnaya, Chidiebere; Babalola, Mayowa - In: Human relations : towards the integration of the social … 74 (2021) 11, pp. 1820-1840
Persistent link: https://www.econbiz.de/10012626424
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The effects of multi-disciplinary integrated care on healthcare utilization : evidence from a natural experiment in the UK
Goldzahl, Léontine; Stokes, Jonathan; Sutton, Matt - In: Health economics 31 (2022) 10, pp. 2142-2169
Persistent link: https://www.econbiz.de/10013461796