Purpose – This paper aims to offer a preliminary case study exploration of the corporate social responsibility (CSR) issues being addressed and reported by the UK's top ten pub operators. Design/methodology/approach – The paper begins with a short discussion of the characteristics and...

Purpose – The aim of this conceptual paper is to assess the continued relevance of operations based training within hospitality management higher education programmes. The paper explores the purpose of a hospitality management degree programme and how this might have impacted upon curriculum...

Purpose – The purpose of this paper is to explore the current status of HACCP across the food chain with particular reference to the hospitality industry. It is the first article in the second Worldwide Hospitality and Tourism Themes issue of the International Journal of Contemporary...

Purpose – This paper aims to share the experiences of one team working in management education for hospitality practitioners in a UK context, a setting in which the primacy of employers – as the key stakeholder in education provision – has been articulated for three decades....

Purpose – This paper aims to identify the extent to which hospitality management degree programmes are internationalised to develop graduates capable of working within the global hospitality industry. Design/methodology/approach – A qualitative multiple case study approach was adopted for a...

Purpose – The purpose of this paper is to explore the deployment of family‐themed control in McDonaldized service outlets. More specifically, the paper aims to contribute to the debate about the nature of the service encounter and the type of management control employed by organizations in...