Purpose – The purpose of this paper is to review the evolution and development of customer service performance measures in the electricity sector since privatization in 1989, and then examine the impact of a specific recent energy regulatory requirement (known as information and incentives...

This paper presents a critic of the 'modernisation' policies of the previous Labour Government with particular reference to National Health Service (NHS) and explores why the modernisation policies could not achieve its main objectives. How the present Coalition Government's policies intend to...

Purpose – The purpose of this paper is to describe the experiences and views of the first group of medical students to complete the intercalated International Health BSc in Leeds. Design/methodology/approach – The paper draws on experiences of international health and draws parallels with...