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Customer relationship management : a look at incentive programmes and their usefulness in selected service firms
Smith, Alan D. - In: International journal of business innovation and research 3 (2009) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10003808784
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Integrating knowledge management services : strategy and infrastructure
Maier, Ronald; Remus, Ulrich - In: Knowledge management and business strategies : …, (pp. 209-228). 2008
Persistent link: https://www.econbiz.de/10003603212
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The impact of customer knowledge capability and relational capability on new service development performance : the case of health service
Weng, Rhay-hung; Huang, Ching-yuan - In: Journal of management & organization : journal of … 18 (2012) 5, pp. 608-624
Persistent link: https://www.econbiz.de/10009674871
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Organisational conditions for service encounter-based innovation
Sørensen, Flemming; Sundbo, Jon; Mattsson, Jan - In: Research policy : policy, management and economic … 42 (2013) 8, pp. 1446-1456
Persistent link: https://www.econbiz.de/10010128855
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Knowledge and sustained competitive advantage : how do services firms compete?
González-Loureiro, Miguel; Vila Alonso, Mercedes; … - In: Investigaciones europeas de Dirección y Economía de … 21 (2015) 2, pp. 55-57
Persistent link: https://www.econbiz.de/10011592652
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US firms in Latin American service industries
Blomström, Magnus; Lipsey, Robert E. - 1987
Persistent link: https://www.econbiz.de/10000724427
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Body business : projects for Weight Watchers
Stenström, Emma - In: Aesthetic leadership : managing fields of flow in art …, (pp. 89-104). 2007
Persistent link: https://www.econbiz.de/10003513259
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Multinational enterprises and the growth of services : some conceptual and theoretical issues
Dunning, John H. - 1987
Persistent link: https://www.econbiz.de/10003534060
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How far away is an intangible? : services FDI and distance
Davies, Ronald B.; Guillin, Amélie - 2011
Foreign direct investment (FDI) in services has grown significantly in recent years. Evidence of spatial relationships in FDI decisions have been provided for goods manufacturing by utilizing physical distance-based measures of trade costs. This paper investigates spatial interactions for...
Persistent link: https://www.econbiz.de/10009307953
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US multinational services companies : effects of foreign affiliate activity on US employment
Alejandro, Lisa; Brown, Richard; Oh, Erick; Peterson, Joann - 2011
Persistent link: https://www.econbiz.de/10009313155