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From online political campaigning to Internet social clubs, the American mass participation environment has become increasingly mediated by digital technologies or tools. From social membership in groups and clubs to political participation to influencing government action, information...
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Our paper is based on the qualitative content analysis (Gläser/Laudel 2010) of expert interviews with IT managers in German speaking countries. Drawing also from organisational development processes we have been carrying out, we analyse how the tension between the service function of IT as...
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