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Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.; Zahorik, Anthony J.; Keiningham, Timothy - 1994
Persistent link: https://www.econbiz.de/10000888243
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The effect of commercial competition on health care quality : evidence from the contact lens market
Cheh, Valerie A. - 1990
Persistent link: https://www.econbiz.de/10000857735
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Qualität als Führungsinstrument
Cornaz, Jean-Luc - 1992
Persistent link: https://www.econbiz.de/10000839725
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Management practices : US companies improve performance through quality efforts
1991
Persistent link: https://www.econbiz.de/10000839902
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Valuation of quality determinants in consumer demand for automobiles : a hedonic price approach
Zajicek, Edward Kezysztof - 1990
Persistent link: https://www.econbiz.de/10000842823
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Bericht über eine Studienreise in die USA zur Frage der Qualitätssicherung in Krankenhäusern
Beske, Fritz - 1987
Persistent link: https://www.econbiz.de/10000738739
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Warranties without commitment to market participation
Bigelow, John Payne; Cooper, Russell W.; Ross, Thomas W. - 1988
Persistent link: https://www.econbiz.de/10000744347
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Productivity and quality through science and technology
Shetty, Y. K. (contributor); Buehler, Vernon M. (contributor) - 1988
Persistent link: https://www.econbiz.de/10000748456
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Out of the crisis
Deming, William Edwards - 1986 - 5. print
Persistent link: https://www.econbiz.de/10000752848