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Production and operations management : a life cycle approach
Chase, Richard B.; Aquilano, Nicholas J. - 1985 - 4. ed
Persistent link: https://www.econbiz.de/10000697396
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Fundamentals of operations management
Davis, Mark M.; Aquilano, Nicholas J.; Chase, Richard B. - 2003 - 4. ed., internat. ed
Persistent link: https://www.econbiz.de/10001664420
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A comparison of hierarchical clustering techniques for part family and tool group definition
Jacobs, F. Robert; Muth, John F. - 1990 - Rev
Persistent link: https://www.econbiz.de/10000811154
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Solutions for the constrained dynamic facility layout problem
Balakrishnan, Jaydeep; Jacobs, F. Robert; … - 1990 - Rev
Persistent link: https://www.econbiz.de/10000811164
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Impact of recalls on retailer shareholder wealth in the United States
Ni, John Z.; Jacobs, F. Robert; Flynn, Barbara Bechler - In: Global supply chain quality management : product …, (pp. 245-266). 2015
Persistent link: https://www.econbiz.de/10010473121
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Impact of toy product recalls on shareholder wealth in the United States
Ni, John Z.; Flynn, Barbara Bechler; Jacobs, F. Robert - In: Global supply chain quality management : product …, (pp. 219-244). 2015
Persistent link: https://www.econbiz.de/10010473122
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Designing the soft side of customer service
Dasu, Sriram; Chase, Richard B. - In: MIT sloan management review 52 (2010/11) 1, pp. 33-39
Persistent link: https://www.econbiz.de/10008859295
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The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram; Chase, Richard B. - 2013
Persistent link: https://www.econbiz.de/10013469204