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United States
Dienstleistung
16
Service quality
15
USA
14
Dienstleistungsqualität
13
Vereinigte Staaten
13
Gesundheitsversorgung
9
Health care
9
Marketing
9
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9
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9
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Bank
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Service industry
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Consumer behaviour
4
Customer satisfaction
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Kundenzufriedenheit
4
Servicepolitik
4
Bankbetrieb
3
Banking
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Betriebliches Gesundheitsmanagement
3
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Innovation management
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Berry, Leonard L.
10
Mirabito, Ann M.
4
Baun, William B.
3
Bendapudi, Neeli
1
Davis, Scott W.
1
Donnelly, James H.
1
Janakiraman, Ramkumar
1
Parish, Janet Turner
1
Seltman, Kent D.
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Harvard business review : HBR
3
Business horizons
1
Harvard business review on managing health care
1
Harvard business review on retailing and merchandising
1
Harvard-Business-Manager : das Wissen der Besten
1
Quality management journal : QMJ
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ECONIS (ZBW)
9
USB Cologne (EcoSocSci)
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1
The old pillars of new retailing
Berry, Leonard L.
- In:
Harvard business review on retailing and merchandising
,
(pp. 1-18)
.
2008
Persistent link: https://www.econbiz.de/10003778423
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2
What's the hard return on employee wellness programs?
Berry, Leonard L.
;
Mirabito, Ann M.
;
Baun, William B.
- In:
Harvard business review : HBR
89
(
2011
)
3
,
pp. 20-23
Persistent link: https://www.econbiz.de/10008901103
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3
Innovative healthcare delivery
Berry, Leonard L.
;
Mirabito, Ann M.
- In:
Business horizons
53
(
2010
)
2
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003957080
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4
What's the hard return on employee wellness programs?
Berry, Leonard L.
;
Mirabito, Ann M.
;
Baun, William B.
- In:
Harvard business review : HBR
88
(
2010
)
12
,
pp. 104-112
Persistent link: https://www.econbiz.de/10008779297
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5
Clueing in customers
Berry, Leonard L.
;
Bendapudi, Neeli
- In:
Harvard business review on managing health care
,
(pp. 73-88)
.
2007
Persistent link: https://www.econbiz.de/10003584457
Saved in:
6
The effect of the work and physical environment on hospital nurses’ perceptions and attitudes : service quality and commitment
Janakiraman, Ramkumar
;
Parish, Janet Turner
;
Berry, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 36-49
Persistent link: https://www.econbiz.de/10009381979
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7
When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
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8
Mein Mitarbeiter, mein Patient
Berry, Leonard L.
;
Mirabito, Ann M.
;
Baun, William B.
- In:
Harvard-Business-Manager : das Wissen der Besten
33
(
2011
)
4
,
pp. 50-63
Persistent link: https://www.econbiz.de/10008909409
Saved in:
9
Marketing financial services
Donnelly, James H.
-
1985
Persistent link: https://www.econbiz.de/10013541102
Saved in:
10
Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
Berry, Leonard L.
;
Seltman, Kent D.
-
2008
Persistent link: https://www.econbiz.de/10004911909
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