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Guilt and giving : a process model of empathy and efficacy
Basil, Debra Z.
;
Ridgway, Nancy M.
;
Basil, Michael D.
- In:
Psychology & marketing
25
(
2008
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003735793
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2
The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Mazaheri, Ebrahim
;
Basil, Debra Z.
;
Yanamandram, Venkata
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10009158885
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3
Coercive citation : understanding the problem and working toward a solution
Basil, Debra Z.
;
Burton, Suzan
;
Soboleva, Alena
; …
- In:
Academy of Management perspectives : AMP
37
(
2023
)
3
,
pp. 205-219
Persistent link: https://www.econbiz.de/10014375458
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4
Segmenting and targeting American University students to promote responsible alcohol use : a case for applying social marketing principles
Deshpande, Sameer
;
Rundle-Thiele, Sharyn
- In:
Health marketing quarterly
28
(
2011
)
4
,
pp. 287-303
Persistent link: https://www.econbiz.de/10009410503
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5
Religion and perceptions of the regulation of controversial advertising
Wang, Zehua
;
Deshpande, Sameer
;
Waller, David S.
; …
- In:
Journal of international consumer marketing
30
(
2018
)
1
,
pp. 29-44
Persistent link: https://www.econbiz.de/10011917500
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