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First National Bank of Chicago : Markterfolg durch Qualität und Kundenorientierung ; eine Fallgeschichte
Meyer, Anton; Hüttinger, Sabine - 1995
Persistent link: https://www.econbiz.de/10000903508
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The co-evolution of supplier relationship quality and product quality in the U.S. auto industry : a cultural perspective
Chen, Yi-Su; Su, Hung-Chung; Ro, Young Kyun - In: International journal of production economics 184 (2017), pp. 245-255
Persistent link: https://www.econbiz.de/10011642539
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10000974642
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Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P. - In: Handbuch Kundenmanagement : Anforderungen, Prozesse, …, (pp. 949-964). 2008
Persistent link: https://www.econbiz.de/10003708783
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Six Sigma sales and marketing : application to NCAA basketball
Salzarulo, Peter; Krehbiel, Timothy C.; Mahar, Stephen; … - In: American journal of business : applying research to … 27 (2012) 2, pp. 113-132
Persistent link: https://www.econbiz.de/10009711435
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Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.; Offodile, O. Felix - In: International journal of services and operations management 9 (2011) 2, pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
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Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D. - In: Services marketing quarterly 32 (2011) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10012699714
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Post-Issue Patent "Quality Control" : A Comparative Study of US Patent Re-examinations and European Patent Oppositions
Graham, Stuart J. H. - 2002
We report the results of the first comparative study of the determinants and effects of patent oppositions in Europe and of re-examinations on corresponding patents issued in the United States. The analysis is based on a dataset consisting of matched EPO and US patents. Our analysis focuses on...
Persistent link: https://www.econbiz.de/10012469908
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Characteristics of TQM : Evidence from the RIT/USA Today Quality Cup Competition
Rosett, Joshua G. - 1999
This paper reports the results of a field study examining the use of TQM at 15 firms. The sample is drawn from winners and finalists of the RIT/USA Today Quality Cup. The authors interviewed 75 employees (5 per firm) including 14 executives, 44 middle managers, and 17 front line workers. The...
Persistent link: https://www.econbiz.de/10012471549