Narrow search
Showing 1 - 10 of 2,432
Cover Image
Keys for successful implementation of total quality management in hospitals
Carman, James M.; Shortell, Stephen M.; Foster, Richard W. - In: Health care management review : HCM review 35 (2010) 4, pp. 283-293
Persistent link: https://www.econbiz.de/10008668637
Cover Image
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young; McFadden, Kathleen L.; Lee, Min Kyung; … - In: International journal of production economics 234 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Cover Image
The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
Cover Image
Does State Community Benefits Regulation Influence Charity Care and Operational Efficiency in U.S. Non-Profit Hospitals?
Lamboy-Ruiz, Melvin A. - 2019
Using a comprehensive sample of U.S. non-profit hospitals from 2011 to 2015, we examine the effects of state community benefits regulation (CBR) on the amount of charity care provided by and the operational efficiency of U.S. non-profit hospitals. First, we document that, under such regulations,...
Persistent link: https://www.econbiz.de/10012901242
Cover Image
Organizational culture and effectiveness : a study of values, attitudes, and organizational outcomes
Gregory, Brian T.; Harris, Stanley G.; Armenakis, … - In: Journal of business research : JBR 62 (2009) 7, pp. 673-679
Persistent link: https://www.econbiz.de/10003861849
Cover Image
Beyond service quality : the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Rathert, Cheryl; May, Douglas R.; Williams, Eric S. - In: Health care management review : HCM review 36 (2011) 4, pp. 359-368
Persistent link: https://www.econbiz.de/10009375186
Cover Image
Is electronic health record use associated with patient satisfaction in hospitals?
Kazley, Abby Swanson; Diana, Mark L.; Ford, Eric W.; … - In: Health care management review : HCM review 37 (2012) 1, pp. 23-30
Persistent link: https://www.econbiz.de/10009486027
Cover Image
When the customer is stressed
Berry, Leonard L.; Davis, Scott W.; Wilmet, Jody - In: Harvard business review : HBR 93 (2015) 10, pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
Cover Image
Patient satisfaction and organizational impact : a hierarchical linear modeling approach
Otani, Koichiro; Kim, B. Joon; Waterman, Brian; … - In: Health marketing quarterly 29 (2012) 3, pp. 256-269
Persistent link: https://www.econbiz.de/10009657662
Cover Image
A descriptive analysis of nursing satisfaction : first-time versus non-first-time medical-surgical patients
Oetker-Black, Sharon; Petrochuk, Michael - In: Health marketing quarterly 29 (2012) 4, pp. 303-310
Persistent link: https://www.econbiz.de/10009714050