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Effects of Capacity-Driven Ser...
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United States
Beziehungsmarketing
34
Consumer behaviour
34
Relationship marketing
33
Konsumentenverhalten
32
Deutschland
21
Germany
21
Theorie
15
Theory
15
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
11
Service quality
11
Lieferantenmanagement
10
Supplier relationship management
10
Dienstleistung
9
Estimation
9
Kundenwert
9
Schätzung
9
Dienstleistungssektor
8
Marketing
8
Service industry
8
Customer value
7
Verbraucherzufriedenheit
7
Arbeitszufriedenheit
6
Business services
6
Instandhaltung
6
Internet marketing
6
Maintenance policy
6
Online-Marketing
6
Unternehmensdienstleistung
6
Advertising effects
5
Bundling strategy
5
Information behaviour
5
Informationsverhalten
5
Job satisfaction
5
Kundenbindung
5
Leistungsbündel
5
USA
5
Welt
5
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English
5
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Wangenheim, Florian von
3
Evanschitzky, Heiner
2
Ackermann, Sebastian
1
Bayón, Tomás
1
Becker, Jochen
1
Lemon, Katherine N.
1
Malhotra, Neeru
1
Wangenheim, Florian V.
1
Woisetschläger, David
1
Wünderlich, Nancy V.
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Gabler Research / Applied marketing science / Angewandte Marketingforschung
1
Gabler research
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Working paper / International University in Germany, School of Business Administration
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ECONIS (ZBW)
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1
Customer equity and stock performance : approach and first results
Bayón, Tomás
;
Becker, Jochen
-
2004
Persistent link: https://www.econbiz.de/10013441106
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2
Service & solution innovation : overview and research agenda
Evanschitzky, Heiner
;
Wangenheim, Florian V.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 657-660
Persistent link: https://www.econbiz.de/10009273132
Saved in:
3
Behavioral consequences of customer-initiated channel migration
Ackermann, Sebastian
;
Wangenheim, Florian von
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 262-277
Persistent link: https://www.econbiz.de/10010393231
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4
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
5
Acceptance of remote services : perception, adoption and continued usage in organizational settings
Wünderlich, Nancy V.
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003877296
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