Organizing performance management to support high reliability healthcare / Erin S. DuPree, Mark R. Chassin -- Elimination of unintended variation in patient care / Fahmi Farah, Gary S. Kaplan -- Fundamental approaches to measuring and improving patient safety / Sarah P. Slight, David W. Bates --...

Accountancy firms form an important element of a countries’ economic value, however, whilst there is considerable research into the service sector as a whole, there is little research which focuses specifically on accountancy firms themselves and how they innovate. This study used semi...

A definitive reference to the theory and practice of pricing across industries, environments, and methodologies. It covers all major areas of pricing including, pricing fundamentals pricing tactics, and pricing management.