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United States
Relationship marketing
9
Beziehungsmarketing
8
Dienstleistung
8
Dienstleistungssektor
8
Innovation
7
Services
7
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USA
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Kundenzufriedenheit
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New product development
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Produktentwicklung
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Consumer behaviour
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Customer service
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Konsumentenverhalten
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Kundenservice
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Service-Dominant Logic
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Service-dominant logic
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Gesundheitsversorgung
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Marketingmanagement
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Bettencourt, Lance A.
3
Brown, Stephen Walter
2
Bettencourt, Scott L.
1
Bitner, Mary Jo
1
Bond, Edward U.
1
Cole, Michael S.
1
Eliram, Lisa M.
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Harvard business review : HBR
1
Journal of service research : JSR
1
Services science : fundamentals, challenges and future developments
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
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ECONIS (ZBW)
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The evolution and discovery of service science in business schools
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Services science : fundamentals, challenges and future …
,
(pp. 91-101)
.
2007
Persistent link: https://www.econbiz.de/10003605022
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2
Offshore outsourcing of services : a stakeholder perspective
Tate, Wendy L.
;
Eliram, Lisa M.
;
Brown, Stephen Walter
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10003878838
Saved in:
3
Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance A.
-
2010
-
1. ed.
Persistent link: https://www.econbiz.de/10003923424
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4
Innovating on the cheap
Bettencourt, Lance A.
;
Bettencourt, Scott L.
- In:
Harvard business review : HBR
89
(
2011
)
6
,
pp. 89-94
Persistent link: https://www.econbiz.de/10009233228
Saved in:
5
Domain-relevant commitment and individual technical innovation performance
Bettencourt, Lance A.
;
Bond, Edward U.
;
Cole, Michael S.
; …
- In:
The journal of product innovation management : an …
34
(
2017
)
2
,
pp. 159-180
Persistent link: https://www.econbiz.de/10011684870
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