We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. New technologies are transforming the way companies interact with their...

Intro -- Copyright -- Contents -- Acknowledgments -- Introduction -- Part I: The Sense and Respond Model -- Ch 1: Continuous Uncertainty -- Ch 2: Sense and Respond -- Ch 3: Why Companies Resist -- Ch 4: You Are in the Software Business -- Part II: A Manager's Guide to Sense and Respond -- Ch 5:...

A journalist's inside look at what makes Honda the most consistently innovative and effective automaker. In recent years Toyota has received more than its fair share of attention for its "lean" manufacturing model, its sales triumphs, and its infamous recalls. But when it comes to consistent...