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Beyond service quality : the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Rathert, Cheryl; May, Douglas R.; Williams, Eric S. - In: Health care management review : HCM review 36 (2011) 4, pp. 359-368
Persistent link: https://www.econbiz.de/10009375186
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A descriptive analysis of nursing satisfaction : first-time versus non-first-time medical-surgical patients
Oetker-Black, Sharon; Petrochuk, Michael - In: Health marketing quarterly 29 (2012) 4, pp. 303-310
Persistent link: https://www.econbiz.de/10009714050
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U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young; McFadden, Kathleen L.; Lee, Min Kyung; … - In: International journal of production economics 234 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
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Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena; Menachemi, Nir - In: Health care management review : HCM review 41 (2016) 4, pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
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Is electronic health record use associated with patient satisfaction in hospitals?
Kazley, Abby Swanson; Diana, Mark L.; Ford, Eric W.; … - In: Health care management review : HCM review 37 (2012) 1, pp. 23-30
Persistent link: https://www.econbiz.de/10009486027
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Patient satisfaction and organizational impact : a hierarchical linear modeling approach
Otani, Koichiro; Kim, B. Joon; Waterman, Brian; … - In: Health marketing quarterly 29 (2012) 3, pp. 256-269
Persistent link: https://www.econbiz.de/10009657662
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Human capital flows : using context-emergent turnover (CET) theory to explore the process by which turnover, hiring, and job demands affect patient satisfaction
Reilly, Greg; Nyberg, Anthony J.; Maltarich, Mark; … - In: Academy of Management journal : AMJ 57 (2014) 3, pp. 766-790
Persistent link: https://www.econbiz.de/10010396115
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Health care's service fanatics : how the Cleveland Clinic leaped to the top of patient-satisfaction surveys
Merlino, James I.; Raman, Ananth - In: Harvard business review : HBR 91 (2013) 5, pp. 108-116
Persistent link: https://www.econbiz.de/10009740748
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The impact of the emergence of internet hospital rating sites on patients' choice : a quality evaluation and examination of the patterns of apporach
Niehues, Stefan Markus; Emmert, Martin; Haas, Matthias; … - In: International journal of technology marketing : IJTMkt 7 (2012) 1, pp. 4-19
Persistent link: https://www.econbiz.de/10009545451
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Human capital and organizational performance : evidence from the healthcare sector
Bartel, Ann; Phibbs, Ciaran; Beaulieu, Nancy Dean; … - 2011
Persistent link: https://www.econbiz.de/10009315006