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Converging and diverging forces on customer satisfaction : comparative empirical analysis of Hollywood movies in the U.S. and China
Sussan, Fiona; Chinta, Ravi - In: SAM advanced management journal : amj 81 (2016) 2, pp. 31-44
Persistent link: https://www.econbiz.de/10011565570
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Local supplier collaboration : international market positioning
Tongiani, Maria Giovanna - In: Marketing review St. Gallen : Marketingfachzeitschrift … 26 (2009) 3, pp. 22-26
Persistent link: https://www.econbiz.de/10003844448
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Antecedents and outcomes of flight attendants' job satisfaction
Ng, Siew Imm; Sambasivan, Murali; Siti Zubaidah - In: Journal of air transport management 17 (2011) 5, pp. 309-313
Persistent link: https://www.econbiz.de/10009408959
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An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya; Mattila, Anna S.; Bartlett, Albert - In: Journal of travel and tourism marketing 26 (2009) 8, pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
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Drivers of service satisfaction : linking customer satisfaction to the service concept and customer characteristics
Anderson, Shannon; Pearo, Lisa Klein; Widener, Sally K. - In: Journal of service research : JSR 10 (2007/08) 4, pp. 365-381
Persistent link: https://www.econbiz.de/10003705724
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Customer service in the face of flight delays
Baranishyn, Mike; Cudmore, B. Andrew; Fletcher, Tim - In: Journal of vacation marketing : an international journal 16 (2010) 3, pp. 201-215
Persistent link: https://www.econbiz.de/10008656864
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Linkages between customer service, customer satisfaction and performance in the airline industry : Investigation of non-linearities and moderating effects
Steven, Adams B.; Yan, Dong; Dresner, Martin - In: Transportation research / E : an international journal 48 (2012) 4, pp. 743-754
Persistent link: https://www.econbiz.de/10009550799
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Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
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Baggage fees, operational performance and customer satisfaction in the US air transport industry
Scotti, Davide; Dresner, Martin; Martini, Gianmaria - In: Journal of air transport management 55 (2016), pp. 139-146
Persistent link: https://www.econbiz.de/10011547835
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First-class in-flight services and advertising effectiveness : antecedents of customer-centric innovativeness and brand loyalty in the United States (US) airline industry
Kim, Seontaik; Kim, Insin; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 118-140
Persistent link: https://www.econbiz.de/10011484678