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United States
Relationship marketing
26,475
Beziehungsmarketing
25,800
Customer satisfaction
15,577
Kundenzufriedenheit
13,991
Consumer behaviour
12,039
Konsumentenverhalten
11,841
Service quality
8,147
Dienstleistungsqualität
7,910
Arbeitsmarktdiskriminierung
6,467
Labour market discrimination
6,282
Diskriminierung
5,943
Discrimination
5,170
Theorie
3,694
Theory
3,643
Customer service
3,478
Deutschland
3,359
USA
3,272
Germany
3,215
Kundenservice
3,085
Brand management
2,791
Markenführung
2,779
discrimination
2,707
Lieferantenmanagement
2,450
Supplier relationship management
2,449
Social Web
2,332
Social web
2,331
Electronic Commerce
2,199
Brand image
2,174
Markenimage
2,163
E-commerce
2,116
Marketingmanagement
2,057
Marketing management
2,034
Lohnstruktur
1,990
Wage structure
1,971
Online-Handel
1,903
Online retailing
1,896
Gender
1,850
Online-Marketing
1,811
Internet marketing
1,796
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315
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2,047
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947
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36
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36
Government document
36
Bibliografie enthalten
28
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20
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18
Sammlung
18
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15
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Ratgeber
14
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12
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12
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10
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5
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4
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German
62
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Neumark, David
46
Holzer, Harry J.
17
Button, Patrick
15
Hamermesh, Daniel S.
15
Smith, Alan D.
15
Goldin, Claudia
14
Hellerstein, Judith K.
13
Paludi, Michele Antoinette
12
Han, Heesup
11
Arcidiacono, Peter
9
Jang, Soocheong
9
McInerney, Melissa
9
Troske, Kenneth R.
9
Walsh, Gianfranco
9
Zenou, Yves
9
Blau, Francine D.
8
Fryer, Roland G. <Jr.>
8
Gutmann, Jerg
8
Kline, Patrick
8
Kumar, V.
8
Neuenkirch, Matthias
8
Neumeier, Florian
8
Burn, Ian
7
Flabbi, Luca
7
Johnson, Michael D.
7
Kahn, Lawrence M.
7
List, John A.
7
Loury, Glenn C.
7
Rodgers, William M.
7
Alonso Villar, Olga
6
Collins, William J.
6
Darity, William A. <Jr.>
6
Fairlie, Robert W.
6
Gradín, Carlos
6
Heckman, James J.
6
Jolls, Christine M.
6
Lang, Kevin
6
Longhofer, Stanley D.
6
Mattila, Anna S.
6
Reskin, Barbara F.
6
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National Bureau of Economic Research
37
USA / General Accounting Office
9
Russell Sage Foundation
7
USA / Subcommittee on Employment Opportunities
3
W. E. Upjohn Institute for Employment Research <Kalamazoo, Mich.>
3
Department of Labor
2
Gottfried Wilhelm Leibniz Universität Hannover
2
IGI Global
2
Johns Hopkins University / Department of Economics
2
National Research Council <USA> / Committee on Women's Employment and Related Social Issues
2
USA / Government Accountability Office
2
USA / Subcommittee on Labor
2
World Bank
2
American Civil Liberties Union
1
Arthur D. Little International Inc. <Wiesbaden>
1
Brookings Institution
1
Business Information Centre <Toronto>
1
Campus Verlag
1
Centre for Economic Policy Research
1
Columbia University / Department of Economics
1
Comparative Labor Law Seminar <9, 2008, Tokio>
1
Confederation of Britisch Industry
1
Conference on Comparable Worth <1983, Washington, DC>
1
Department of Health, Education, and Welfare
1
Eagle Forum Education and Legal Defense Fund
1
Econometrisch Instituut <Rotterdam>
1
Edward Elgar Publishing
1
Europäische Kommission / Generaldirektion Beschäftigung und Soziales
1
Europäische Kommission / Referat Bekämpfung von Diskriminierungen, Zivilgesellschaft
1
Federal Reserve Bank of Cleveland
1
Federal Reserve Bank of San Francisco
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
George Gund Foundation
1
Georgetown University / Economics Department
1
Harvard Graduate School of Business Administration
1
Harvard University Press
1
Hendricks Symposium <8, 1983, Lincoln, Neb.>
1
Homeland Security Operational Analysis Center
1
Institut für Weltwirtschaft
1
Institute for Fiscal Studies
1
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Working paper / National Bureau of Economic Research, Inc.
95
The American economic review
44
International journal of hospitality management
43
Discussion paper series / IZA
42
NBER working paper series
39
Journal of business research : JBR
28
The journal of services marketing
28
Journal of retailing and consumer services
25
Services marketing quarterly
25
ILR review : the journal of work and policy
22
Journal of service research : JSR
22
Industrial marketing management : the international journal for industrial and high-tech firms
20
Journal of human resources : JHR
20
Industrial relations : a journal of economy & society
19
Psychology & marketing
19
Journal of the Academy of Marketing Science
18
The review of black political economy
18
Journal of consumer research : JCR ; an interdisciplinary bimonthly
17
Harvard business review : HBR
16
Journal of labor economics
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Academy of Management journal : AMJ
13
Economic inquiry : journal of the Western Economic Association International
12
Legal, management, and social science perspectives
12
Discussion paper / Centre for Economic Policy Research
11
Journal of marketing
11
Journal of marketing theory and practice
11
Journal of travel and tourism marketing
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Labour economics : official journal of the European Association of Labour Economists
11
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
11
Research in social stratification and mobility : the official journal of the ISA RC28 on Social Stratification and Mobility
11
Sex differences in labor markets
11
The journal of economic perspectives : EP ; a journal of the American Economic Association
11
Harvard-Business-Manager : das Wissen der Besten
10
Journal of fashion marketing and management
10
Journal of forensic economics
10
Journal of marketing management : MM
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
The quarterly journal of economics
10
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ECONIS (ZBW)
2,968
USB Cologne (EcoSocSci)
14
RePEc
7
EconStor
5
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1
Family allowances as reverse retail
discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
2
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Bacal, Robert
- In:
The complete book of perfect phrases for …
,
(pp. 483-716)
.
2010
Persistent link: https://www.econbiz.de/10003896178
Saved in:
3
Due date management to improve customer satisfaction and profitability
Patil, Rahul Jagannath
- In:
International journal of logistics : research and …
13
(
2010
)
4
,
pp. 273-289
Persistent link: https://www.econbiz.de/10008650448
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4
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
5
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Gruber, Thorsten
;
Szmigin, Isabelle
;
Voss, Roediger
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009525715
Saved in:
6
Service satisfaction with premium durables : a cross-cultural investigation
Löffler, Michael
;
Decker, Reinhold
- In:
Quantitative marketing and marketing management : …
,
(pp. 401-422)
.
2012
Persistent link: https://www.econbiz.de/10009621746
Saved in:
7
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
8
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
9
Kundenzufriedenheit
mit produktionsnahen deutschen Serviceleistungen : Ergebnisse der Analysen in Deutschland, USA und China
Eversheim, Walter
(
contributor
)
-
2000
Persistent link: https://www.econbiz.de/10001635039
Saved in:
10
Service strategy : management moves for customer results
Horovitz, Jacques
-
2004
-
2. ed
Persistent link: https://www.econbiz.de/10001794593
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