//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"United States"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Outsourced After-Sales Service...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
United States
Consumer behaviour
82,027
Konsumentenverhalten
79,547
Theorie
13,595
Theory
13,307
Outsourcing
9,961
Relationship marketing
9,747
Beziehungsmarketing
9,708
Vertrag
7,813
Brand management
7,478
Markenführung
7,437
Deutschland
6,857
Brand image
6,615
Markenimage
6,575
Customer satisfaction
6,243
Kundenzufriedenheit
6,030
Germany
6,009
USA
6,002
Contract
5,991
Online-Handel
5,505
Online retailing
5,494
Service quality
5,365
Dienstleistungsqualität
5,267
Social Web
4,702
Social web
4,700
Online-Marketing
4,415
Internet marketing
4,403
Einzelhandel
4,260
Brand
4,248
Markenartikel
4,238
Retail trade
4,223
Electronic Commerce
3,789
Unternehmensdienstleistung
3,699
E-commerce
3,651
Business services
3,624
Experiment
3,592
Werbewirkung
3,573
Verbraucherverhalten
3,569
Advertising effects
3,534
Customer service
3,429
more ...
less ...
Online availability
All
Undetermined
986
Free
708
Type of publication
All
Article
4,022
Book / Working Paper
1,653
Journal
17
Type of publication (narrower categories)
All
Article in journal
3,625
Aufsatz in Zeitschrift
3,625
Graue Literatur
975
Non-commercial literature
975
Arbeitspapier
814
Working Paper
814
Aufsatz im Buch
367
Book section
367
Hochschulschrift
196
Thesis
169
Collection of articles of several authors
76
Sammelwerk
76
Collection of articles written by one author
66
Sammlung
66
Case study
61
Fallstudie
61
Lehrbuch
43
Textbook
41
Aufsatzsammlung
35
Amtsdruckschrift
32
Government document
32
Bibliografie enthalten
24
Bibliography included
24
Conference paper
20
Konferenzbeitrag
20
Reprint
20
Glossar enthalten
15
Glossary included
15
Konferenzschrift
15
Guidebook
12
Ratgeber
12
Systematic review
12
Übersichtsarbeit
12
Statistik
11
Statistics
10
Conference proceedings
7
Bibliografie
6
No longer published / No longer aquired
4
Advisory report
3
Forschungsbericht
3
more ...
less ...
Language
All
English
5,561
German
108
French
15
Undetermined
10
Spanish
3
Swedish
1
Author
All
Lusk, Jayson L.
20
Stavins, Joanna
15
Einav, Liran
14
Lacity, Mary Cecelia
14
McFadden, Daniel
14
Jang, Soocheong
13
Schuh, Scott
13
Agarwal, Sumit
12
Han, Heesup
12
Tonsor, Glynn T.
12
Winter, Joachim
12
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Heiss, Florian
11
Nayga, Rodolfo M.
11
Allcott, Hunt
10
Cawley, John H.
10
Dong, Diansheng
10
Houseman, Susan N.
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Kolstad, Jonathan T.
10
Roe, Brian
10
Rottman, Joseph W.
10
Swenson, Deborah
10
Baghestani, Hamid
9
Bronnenberg, Bart J.
9
Chomsisengphet, Souphala
9
Dubé, Jean-Pierre
9
Lennon, Sharron J.
9
Lusardi, Annamaria
9
Barber, Nelson
8
Carpenter, Jason M.
8
Finkelstein, Amy
8
Hawkins, Del I.
8
Hendel, Igal
8
Kiser, Elizabeth K.
8
McFadden, Dawn Thilmany
8
Richards, Timothy J.
8
Souleles, Nicholas S.
8
more ...
less ...
Institution
All
National Bureau of Economic Research
67
USA / General Accounting Office
11
American Marketing Association
8
USA / Bureau of the Census
6
Friedrich-Schiller-Universität Jena
4
IGI Global
4
USA / Bureau of Foreign and Domestic Commerce
4
United States / Congress / House / Committee on Armed Services / Subcommittee on Military Readiness
3
Brookings Institution
2
Centre for International Economic Studies
2
Federal Reserve Bank of Chicago
2
Federal Reserve Bank of New York
2
INSEAD
2
Information Resources Management Association
2
Nomos Verlagsgesellschaft
2
The Wharton Financial Institutions Center
2
USA / Government Accountability Office
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMACOM
1
American Council on Consumer Interests
1
American Home Economics Association
1
American Management Association
1
Boston College / Department of Economics
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Capgemini S.A. <Paris>
1
Center for Economic Analysis <Boulder, Colo.>
1
Centre for European Policy Studies
1
Centre of Policy Studies
1
Century Foundation
1
Chambre de commerce et d'industrie de Paris
1
Colloquium on the Future of the Contract of Employment <1995, Den Haag>
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
Cornell University / Department of Applied Economics and Management
1
Department of Economics, University of Pennsylvania
1
Department of Labor
1
Dhanāgār-Heeṅ-P̱raḥdeś-Daiy
1
more ...
less ...
Published in...
All
Working paper / National Bureau of Economic Research, Inc.
282
Journal of consumer research : JCR ; an interdisciplinary bimonthly
151
Journal of retailing and consumer services
73
Journal of business research : JBR
72
NBER working paper series
66
Psychology & marketing
64
International journal of hospitality management
56
American journal of agricultural economics
51
Journal of fashion marketing and management
51
The American economic review
42
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
The journal of consumer marketing
38
International journal of consumer studies
37
Journal of marketing theory and practice
35
Journal of international consumer marketing
33
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
33
International journal of retail & distribution management
32
Discussion paper / Centre for Economic Policy Research
31
American economic journal : a journal of the American Economic Association
30
Sport marketing quarterly : preferred journal of the Sport Marketing Association
30
Journal of consumer behaviour : an international research review
28
International journal of sport management and marketing : IJSMM
25
Journal of advertising research
24
Journal of sport management : the official journal of the North American Society of Sport Management
24
Journal of the Academy of Marketing Science
24
Applied economics
23
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
23
The review of economics and statistics
23
Journal of food products marketing
22
Services marketing quarterly
22
Economic inquiry : journal of the Western Economic Association International
21
Journal of marketing
21
The journal of law & economics
21
Journal of advertising : official publication of the American Academy of Advertising
20
Journal of business ethics : JOBE
20
Journal of sports economics
20
The journal of services marketing
20
Journal of travel and tourism marketing
19
Finance and economics discussion series
18
Journal of agricultural and resource economics : JARE ; the journal of the Western Agricultural Economics Association
18
more ...
less ...
Source
All
ECONIS (ZBW)
5,664
RePEc
12
USB Cologne (EcoSocSci)
11
EconStor
2
USB Cologne (business full texts)
1
BASE
1
Other ZBW resources
1
more ...
less ...
Showing
1
-
10
of
5,692
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Contract
design for equipment after-sales service with business interruption insurance
Qin, Xuwei
;
Shao, Lusheng
;
Jiang, Zhong-Zhong
- In:
European journal of operational research : EJOR
284
(
2020
)
1
,
pp. 176-187
Persistent link: https://www.econbiz.de/10012238638
Saved in:
2
Understanding consumer reactions to offshore
outsourcing
of customer services
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
Contemporary research in e-branding
,
(pp. 228-240)
.
2009
Persistent link: https://www.econbiz.de/10003778220
Saved in:
3
Consumer attitude toward
outsourcing
of technical support services : an exploratory study
Koku, Paul Sergius
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 315-332
Persistent link: https://www.econbiz.de/10003900698
Saved in:
4
A view from the street : an exploratory study of consumer attitudes toward offshoring of professional services in the United States
Koku, Paul Sergius
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
Saved in:
5
Influence factors for operational control and compensation in professional service firms
Goodale, John C.
;
Kuratko, Donald F.
;
Hornsby, Jeffrey S.
- In:
Journal of operations management
26
(
2008
)
5
,
pp. 669-688
Persistent link: https://www.econbiz.de/10003766814
Saved in:
6
Kundenzufriedenheit mit produktionsnahen deutschen Serviceleistungen : Ergebnisse der Analysen in Deutschland, USA und China
Eversheim, Walter
(
contributor
)
-
2000
Persistent link: https://www.econbiz.de/10001635039
Saved in:
7
Interaction of after-sales service provider and
contract
type in a supply chain
Chen, Mengmiao
;
Hu, Qiying
;
Wei, Hang
- In:
International journal of production economics
193
(
2017
),
pp. 514-527
Persistent link: https://www.econbiz.de/10011758504
Saved in:
8
Competition and contracting in service industries
DiPalantino, Dominic
;
Johari, Ramesh
;
Weintraub, Gabriel
- In:
Operations research letters
39
(
2011
)
5
,
pp. 390-396
Persistent link: https://www.econbiz.de/10009355621
Saved in:
9
Outcome-based contracts as new business model : the role of partnership and value-driven relational assets
Ng, Irene
;
Ding, David Xin
;
Yip, Nick
- In:
Industrial marketing management : the international …
42
(
2013
)
5
,
pp. 730-743
Persistent link: https://www.econbiz.de/10010211331
Saved in:
10
The impacts of national character on critical factors of customer satisfaction and on customers' behavioral intentions in service organizations : a case of tourist hotels in Tanzan...
Komba, Ladis
-
1997
Persistent link: https://www.econbiz.de/10000952592
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->