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Interrelationships among quali...
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United States
Service quality
21,753
Dienstleistungsqualität
20,837
Customer satisfaction
6,739
Kundenzufriedenheit
6,523
Consumer behaviour
4,812
Konsumentenverhalten
4,749
Relationship marketing
4,488
Beziehungsmarketing
4,448
Qualitätsmanagement
2,638
Quality management
2,599
Wirtschaftsprüfung
2,483
Financial audit
2,481
Krankenhaus
2,138
Hospital
2,130
Health care
1,718
Gesundheitsversorgung
1,631
USA
1,428
Gesundheitswesen
1,323
Health care system
1,305
Product quality
1,224
Produktqualität
1,212
service quality
1,195
Customer service
1,184
Theorie
1,144
Theory
1,142
Kundenservice
1,126
Dienstleistungssektor
1,063
Service industry
1,061
Germany
950
Deutschland
947
Loyalty
836
Hotel industry
825
Hotellerie
823
Beschwerdemanagement
810
Complaint management
810
Online retailing
746
Online-Handel
746
E-commerce
736
Electronic Commerce
736
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271
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197
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992
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60
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43
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37
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22
Sammelwerk
22
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Sammlung
21
Case study
16
Fallstudie
16
Bibliografie enthalten
9
Bibliography included
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Aufsatzsammlung
7
Konferenzschrift
7
Amtsdruckschrift
5
Conference proceedings
5
Government document
5
Conference paper
4
Konferenzbeitrag
4
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Reprint
2
Accompanied by computer file
1
Advisory report
1
Article
1
Bibliographie
1
Elektronischer Datenträger als Beilage
1
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1
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1
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1
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English
1,383
German
18
Undetermined
6
French
1
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Hanushek, Eric Alan
19
Rivkin, Steven G.
13
Rebitzer, James B.
12
Staiger, Douglas
12
Woessmann, Ludger
9
Gruber, Jonathan
8
Huckman, Robert S.
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Figlio, David N.
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Votruba, Mark
7
Bloom, Nicholas
6
Cutler, David M.
6
Doyle, Joseph J.
6
Jang, Soocheong
6
Kolstad, Jonathan
6
McFadden, Kathleen L.
6
McMillan, Robert
6
Min, Ho-key
6
Pathak, Parag A.
6
Smith, Jeffrey A.
6
Cebul, Randall D.
5
Eide, Eric R.
5
Gowen, Charles, III.
5
Grabowski, David C.
5
Horwitz, Jill R.
5
Kain, John F.
5
Lemos, Renata
5
List, John A.
5
McClellan, Mark B.
5
McDevitt, Ryan C.
5
Nechyba, Thomas J.
5
Netessine, Serguei
5
Norton, Edward C.
5
Sadun, Raffaella
5
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National Bureau of Economic Research
17
IGI Global
5
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Edward Elgar Publishing
2
Hongkong / Securities and Futures Commission
2
American Society for Quality
1
CESifo GmbH
1
Cato Institute
1
Department of Health, Education, and Welfare
1
Federal Reserve Bank of St. Louis
1
Industrial Relations Research Association
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Institute of Economic and Social Research
1
OECD
1
President's Science Advisory Committee
1
Stanford Institute for Economic Policy Research
1
The Wharton Financial Institutions Center
1
USA / Bureau of Labor Statistics
1
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Health
1
University of Dundee / Department of Economic Studies
1
Urban Institute <Washington, DC>
1
Vereinte Nationen / Statistical Commission
1
Vereinte Nationen / Wirtschaftskommission für Europa
1
Williams College
1
Woodrow Wilson Foundation
1
World Bank
1
World Bank / Financial Sector Development Dept
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
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Published in...
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Working paper / National Bureau of Economic Research, Inc.
111
Health care management review : HCM review
27
International journal of hospitality management
25
Quality management journal : QMJ
17
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
Economics of education review
12
Journal of health economics
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Discussion paper series / IZA
10
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Health care financing review
9
Managing service quality : MSQ ; an international journal
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
CESifo working papers
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Discussion paper / Centre for Economic Policy Research
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
International journal of production research
6
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Source
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ECONIS (ZBW)
1,392
RePEc
7
EconStor
3
USB Cologne (EcoSocSci)
3
BASE
1
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1
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1,406
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1
Managing negative reviews : the persuasive role of webcare characteristics
Ghosh, Tathagata
- In:
Journal of internet commerce
16
(
2017
)
2
,
pp. 148-173
Persistent link: https://www.econbiz.de/10011804469
Saved in:
2
Contextual and mediation analysis between TQM critical factors and organisational results in the
EFQM
Excellence Model framework
Calvo-Mora, Arturo
;
Picón-Berjoyo, Araceli
; …
- In:
International journal of production research
53
(
2015
)
7
,
pp. 2186-2201
Persistent link: https://www.econbiz.de/10010514655
Saved in:
3
Information capability under different quality management approaches
Zárraga-Rodríguez, Marta
;
Suárez-Barraza, Manuel F.
; …
- In:
Revista globalización, competitividad y gobernabilidad …
8
(
2014
)
3
,
pp. 33-44
Persistent link: https://www.econbiz.de/10011655786
Saved in:
4
What is the effect of size on the use of the
EFQM
excellence model?
Escrig, Ana B.
;
De Menezes, Lilian M.
- In:
International journal of operations & production …
36
(
2016
)
12
,
pp. 1800-1820
Persistent link: https://www.econbiz.de/10011641920
Saved in:
5
Analysis of cloud adoption determinants by using BOCR analsysis and
DEMATEL
Hidayanto, Achmad Nizar
;
Abednego, Nathan
;
Aminah, Siti
; …
- In:
International journal of business information systems : …
18
(
2015
)
2
,
pp. 221-248
Persistent link: https://www.econbiz.de/10011326598
Saved in:
6
Interaction among intra-organizational factors effective in successful strategy execution : an analytical view
Ranjbar, Mostafa Safdari
;
Shirazi, Mohsen Akbarpour
; …
- In:
Journal of strategy and management
7
(
2014
)
2
,
pp. 127-154
Persistent link: https://www.econbiz.de/10010367969
Saved in:
7
Critical success factors in S&T policymaking using confirmatory factor analysis and
DEMATEL
: a case study
Soltanzadeh, Javad
;
Taghavifard, Mohammad Taghi
; …
- In:
International journal of technology, policy and …
14
(
2014
)
4
,
pp. 305-326
Persistent link: https://www.econbiz.de/10010482347
Saved in:
8
Establishing the inter-relationship among the critical success factors of cross-selling
Raitani, Sonika
;
Dubey, Ashish
;
Vyas, Vishal
- In:
Bank parikrama : a journal of banking & finance : …
42
(
2017
)
3/4
,
pp. 66-94
Persistent link: https://www.econbiz.de/10012023622
Saved in:
9
A hierarchical framework for assessing corporate sustainability performance using a hybrid fuzzy synthetic method-
DEMATEL
Tseng, Minglang
;
Wu, Kuo-Jui
;
Ma, Li
;
Kuo, Tsai Chi
; …
- In:
Technological forecasting & social change : an …
144
(
2019
),
pp. 524-533
Persistent link: https://www.econbiz.de/10012134162
Saved in:
10
Overcoming the limitations of efficiency modeling in the health care foodservice industry
Assaf, Albert
;
Matawie, Kenan M.
-
2009
sample of Australian and American
hospitals
. The paper applies the stochastic frontier model to reflect on the technical …
Persistent link: https://www.econbiz.de/10009482082
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