Purpose – The purpose of this paper is to offer insights and lessons learned about how to successfully balance the interests of the many competing stakeholders who can or do influence the CVB's strategy for marketing a destination. Design/methodology/approach – The study uses a qualitative...

Purpose – The purpose of this paper is to provide a review of the factors and forces that led the creation of the convention and visitor bureau industry and profession to illustrate how historical events influence managerial outcomes. Design/methodology/approach – A variety of historical...

Purpose – The purpose of this paper is to present and partially test the triangle model of fairness (TMF) by examining employee reactions to customer fairness. Design/methodology/approach – A total of 217 undergraduate hospitality students at a US university participated in the study....

Purpose – Identifying, attracting, and maintaining the engagement of the right composition of people for a non‐profit Board is a major challenge. Executives should ensure that their Boards accurately represent the stakeholders that matter, both from industry and the community. The purpose of...