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The approach of developing a generic scale to measure service quality found in quality measurement literature has long … segmental approach to develop and validate the quality measurement instrument. The study is carried out in two phases to extract …
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Private universities are growing in the present era. The enrollment ratio is also getting high, and universities are putting efforts to attract more students. Hence, it is essential to provide students with the best quality services as it spreads positive word-of-mouth. Therefore, the present...
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