Why training is not enough -- What is human performance enhancement (HPE)? -- Transforming a training department into a human performance enhancement (HPE) department -- Analyzing what is happening -- Envisioning what should be happening -- Clarifying present and future performance gaps --...

High-Performance Process Improvement Fundamentals -- High-Performance Process Improvement Concepts -- Design Concepts of the High-Performance Process Improvement Process -- Network and Company Analysis and Synthesis -- Process Analysis and Synthesis -- The Implementation -- Derivative Concepts...