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The impact of strategic orientation on intellectual capital investments in customer service firms
Walsh, Kate; Enz, Cathy A.; Canina, Linda - In: Journal of service research : JSR 10 (2007/08) 4, pp. 300-317
Persistent link: https://www.econbiz.de/10003705627
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The relationship between new venture entry mode and firm performance
Enz, Cathy A.; Canina, Linda; Palacios Marqués, Daniel - In: International entrepreneurship and management journal 9 (2013) 2, pp. 129-145
Persistent link: https://www.econbiz.de/10009762851
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279