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~subject:"Unternehmenserfolg"
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Unternehmenserfolg
Consumer behaviour
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Greece
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Quality management
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Dienstleistungsqualität
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Kundenzufriedenheit
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Brand image
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Einzelhandel
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Learning organization
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Performance measurement
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Performance-Messung
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Relationship marketing
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Retail trade
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Tourismusmarketing
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shipping
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Pantouvakis, Angelos
4
Bouranta, Nancy
1
Dimas, Athanassios
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Karakasnaki, Maria
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Psomas, Evangelos
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Psomas, Evangelos L.
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Maritime policy and management : MPM
2
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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Does ISO 9000 series certification matter for the financial performance of ports? : some preliminary findings from Europe
Pantouvakis, Angelos
;
Dimas, Athanassios
- In:
Maritime policy and management : MPM
37
(
2010
)
5
,
pp. 505-522
Persistent link: https://www.econbiz.de/10008701716
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2
ISO 9001 overall performance dimensions : an exploratory study
Psomas, Evangelos
;
Pantouvakis, Angelos
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 519-531
Persistent link: https://www.econbiz.de/10011443161
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3
An empirical assessment of ISM Code effectiveness on performance: the role of ISO certification
Pantouvakis, Angelos
;
Karakasnaki, Maria
- In:
Maritime policy and management : MPM
43
(
2016
)
7/8
,
pp. 874-886
Persistent link: https://www.econbiz.de/10011647757
Saved in:
4
Identifying the critical determinants of TQM and their impact on company performance : evidence from the hotel industry of Greece
Bouranta, Nancy
;
Psomas, Evangelos L.
;
Pantouvakis, Angelos
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011648883
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