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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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Managing service productivity
Klingner, Stephan; Pravemann, Stephanie; Becker, Michael; … - In: Driving service productivity : value-creation through …, (pp. 43-58). 2014
Persistent link: https://www.econbiz.de/10011337816
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The "control tower" approach to optimising complex service delivery performance
Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
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Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han; Kang, Fei; Hu, Sai-quan - In: Total quality management & business excellence 31 (2020) 14, pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
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Task interdependence and firm performance in outsourced service operations
Ramasubbu, Narayan; Shang, Jennifer; May, Jerrold H.; … - In: Manufacturing & service operations management : M & SOM 21 (2019) 3, pp. 658-673
Persistent link: https://www.econbiz.de/10012102864
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Foreign and domestic takeovers in Germany : cherry-picking and lemon-grabbing
Weche, John P. - In: Applied economics quarterly 59 (2013) 4, pp. 275-294
Persistent link: https://www.econbiz.de/10010342671
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The innovation gap and the performance gap in the service economies : a problem for public policy
Djellal, Faridah; Gallouj, Fai͏̈z - In: The handbook of innovation and services : a …, (pp. 653-675). 2010
Persistent link: https://www.econbiz.de/10003953682
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Firm behavior, market deregulration and productivity in Spain
Alonso-Borrego, César - 2010
Persistent link: https://www.econbiz.de/10008842455
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Foreign and domestic takeovers in Germany : cherry-picking and lemon-grabbing
Weche-Gelübcke, John P. - 2012
separately. The results showed a diametrically opposing impact of productivity and profitability on the takeover likelihood. This … ; multinational firms ; productivity …
Persistent link: https://www.econbiz.de/10009530270