) practice, the performance measured by the balanced scorecard (BSC) of small and medium-sized enterprises (SMEs) in Thailand …, and to test the influence of SEP practice on SMEs’ performance measured by BSC. Research Design & Methods: Using …, correlation matrix, and multiple regression. Findings: The study found that both SEP practice and performance measured by the BSC …

Building a sustainable performance system at the level of the local public administrations must have as starting point … the external performance that it delivers to the citizens, the outcomes generated, but also the internal performance which … suggests how to achieve the external performance. We propose in this regard the simultaneous use of the Balanced Scorecard tool …