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Why are companies still struggling to reach higher continuous improvement maturity levels? : empirical evidence from high performance companies
Jurburg, Daniel; Viles, Elisabeth; Jaca, Carmen - In: The TQM journal : the international review of … 27 (2015) 3, pp. 316-327
Persistent link: https://www.econbiz.de/10011309200
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Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen; Psomas, Evangelos - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
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The impact of total quality management on service company performance : evidence from Spain
Psomas, Evangelos L.; Jaca, Carmen - In: International journal of quality & reliability management 33 (2016) 3, pp. 380-398
Persistent link: https://www.econbiz.de/10011564132