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~subject:"Unternehmenserfolg"
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Unternehmenserfolg
Messung
22,656
Measurement
22,442
Service quality
21,814
Dienstleistungsqualität
21,063
Customer satisfaction
15,559
Performance measurement
15,352
Performance-Messung
14,541
Kundenzufriedenheit
13,976
Dienstleistungssektor
12,473
Service industry
11,467
Theorie
11,179
Theory
10,966
Consumer behaviour
8,318
Konsumentenverhalten
8,114
Relationship marketing
7,585
Beziehungsmarketing
7,530
Skalenertrag
6,298
Returns to scale
6,232
USA
5,530
United States
5,334
Deutschland
4,315
Germany
3,888
Firm performance
3,606
Qualitätsmanagement
3,572
Quality management
3,490
Armut
3,151
Poverty
3,084
Welt
3,079
World
3,013
Schätzung
2,951
Estimation
2,833
Productivity
2,731
Produktivität
2,722
Innovation
2,633
Wirtschaftsprüfung
2,603
Financial audit
2,594
India
2,422
Indien
2,366
Industrie
2,340
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Undetermined
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Free
845
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878
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Graue Literatur
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Non-commercial literature
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Arbeitspapier
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Thesis
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Conference paper
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Konferenzbeitrag
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Sammelwerk
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Case study
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Fallstudie
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Aufsatzsammlung
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9
Sammlung
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Ratgeber
7
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4
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Elektronischer Datenträger als Beilage
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Gutachten
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Übersichtsarbeit
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1
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English
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German
116
French
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Italian
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Czech
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Croatian
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Polish
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Russian
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Serbian
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Author
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Mester, Loretta J.
10
Gunasekaran, Angappa
9
Hughes, Joseph P.
9
Saunila, Minna
9
Ariu, Andrea
8
Jensen, J. Bradford
8
Tamminen, Saara
8
Epifani, Paolo
7
Frigo, Mark L.
7
Needles, Belverd E.
7
Powers, Marian
7
Abdel-Maksoud, Ahmed
6
Cainelli, Giulio
6
Cheng, T. C. E.
6
Klomp, Luuk
6
Llach, Josep
6
Lu, Wen-Min
6
Mittal, Vikas
6
Waal, André de
6
Zhu, Joe
6
Asiaei, Kaveh
5
Assaf, A. Georges
5
Bagur-Femenías, Llorenç
5
Baird, Kevin
5
Bontis, Nick
5
Bourne, Mike
5
Elbanna, Said
5
Fuchs, Gerhard
5
Haim Hilman Abdullah
5
Jagtiani, Julapa
5
Kim, Woo Gon
5
Kweh, Qian Long
5
Lackner, Mario
5
Lee, Seoki
5
Lucianetti, Lorenzo
5
Neely, Andy
5
Pittiglio, Rosanna
5
Reganati, Filippo
5
Schüller, Anne M.
5
Siddiqui, Danish Ahmed
5
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National Bureau of Economic Research
8
OECD
6
Organisation for Economic Co-operation and Development
4
World Bank
4
De Gruyter Oldenbourg
2
IGI Global
2
INSEAD
2
National Industrial Conference Board
2
Peter Lang GmbH
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
American Institute of Certified Public Accountants / Committee on Social Measurement
1
Apress L.P.
1
Bangladesh Institute of Bank Management
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
British Institute of Management
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Center for Economic Research <Tilburg>
1
Conference on Research in Income and Wealth Entitled "Measuring Entrepreneurial Businesses: Current Knowledge and Challenges" <2014, Washington, DC>
1
Deggendorfer Forum zur digitalen Datenanalyse
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Europa-Universität Viadrina Frankfurt (Oder)
1
Europäische Kommission / Gemeinschaftliches Rahmenprogramm für Forschung und Technologische Entwicklung <1990-1994>
1
Europäische Kommission / Joint Research Centre
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
Harvard Graduate School of Business Administration
1
Horváth & Partner <Stuttgart>
1
Horváth & Partners
1
International Development Research Centre (Canada)
1
International Transport Forum
1
Ken Blanchard Companies
1
Kerkhoff Competence Center of Supply Chain Management
1
OECD / International Transport Forum
1
Organisation for Economic Co-Operation and Development
1
ROI Institute <Birmingham, Ala.>
1
RWTH Aachen
1
Robert Schuman Centre for Advanced Studies
1
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Published in...
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Journal of business research : JBR
51
International journal of hospitality management
42
International journal of production economics
33
The international journal of productivity and performance management : IJPPM
25
International journal of production research
23
The international journal of productivity and performance management
22
Total quality management & business excellence
22
Benchmarking : an international journal ; BIJ
21
Industrial marketing management : the international journal for industrial and high-tech firms
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
20
Cogent business & management
19
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
19
Public performance & management review
19
The journal of business & industrial marketing
19
The service industries journal
19
International journal of productivity and quality management : IJPQM
18
International journal of quality & reliability management
18
Journal of business ethics : JOBE
18
SpringerLink / Bücher
18
International journal of contemporary hospitality management
16
The international journal of human resource management
16
International journal of business excellence : IJBEX
15
International journal of business performance management
14
Strategic management journal
13
International business review : the official journal of the European International Business Academy
12
International journal of innovation management
12
Journal of management : JOM
12
Journal of operations management
12
The TQM journal : the international review of organizational improvement
12
Business process management journal
11
International journal of business innovation and research
11
Service business
11
Tourism economics : the business and finance of tourism and recreation
11
Finance research letters
10
International journal of business excellence
10
Measuring business excellence : the journal of organizational performance management
10
Technological forecasting & social change : an international journal
10
Health care management review : HCM review
9
International journal of business information systems : IJBIS
9
International journal of economics and finance
9
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Source
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ECONIS (ZBW)
3,629
EconStor
13
USB Cologne (EcoSocSci)
7
OLC EcoSci
1
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1
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
2
A study of the relationship between total quality management and business performance in the banking sector
Tagger, Sukhjinder Singh
;
Gupta, Munish
- In:
International journal of business competition and …
7
(
2020
)
2
,
pp. 118-132
Persistent link: https://www.econbiz.de/10012506221
Saved in:
3
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
4
Measuring social entrepreneurship : identifying and assessing the performance of social entrepreneurial ventures
Lortie, Jason
;
Cox, Kevin C.
;
Castro, Stephanie
; …
- In:
Journal of social entrepreneurship
15
(
2024
)
2
,
pp. 429-457
Persistent link: https://www.econbiz.de/10015048232
Saved in:
5
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
6
Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction
Dah, Helen M.
;
Blomme, Robert J.
;
Kil, Arie
;
Honyenuga, …
- In:
Advances in hospitality and leisure
18
(
2023
),
pp. 113-135
Persistent link: https://www.econbiz.de/10014247590
Saved in:
7
The finishing touch : how to build world-class customer service
Cram, Tony
-
2010
Persistent link: https://www.econbiz.de/10008737527
Saved in:
8
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
9
An optimisation framework of the triad : service capabilities, customer satisfaction, and performance
Athanassopoulos, Antreas D.
- In:
Performance of financial institutions : efficiency, …
,
(pp. 312-335)
.
2000
Persistent link: https://www.econbiz.de/10001559688
Saved in:
10
Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han
;
Kang, Fei
;
Hu, Sai-quan
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
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