The purpose of this case study is to explore the topic of organizational culture and ultimately define the culture of HealthIA, a rapidly growing service organization operating in the hospitality industry. By collecting qualitative data through interviews and focus groups we aim to benchmark the...

Purpose – The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and quality performance in Indian service companies. Design/methodology/approach – The empirical data was collected using a self-administered instrument that was...

This book offers a comprehensive approach to organizational excellence based on the author’s vast experience in managing excellence at highly innovative and dynamic organizations. It integrates various approaches into a consistent view of achieving excellence in the context of dynamic...