Managing the business processes of a company is a task which has emerged as a top priority across all industries. However, business process management (BPM) is not just a set of structured methods and technologies which can simply be assigned to employees. In contrary, the success of any process...

Faced with a complex and volatile environment, improving the resilience of organizations to resist various risks, enhancing the viability of enterprises, and ultimately achieving sustainable development capabilities has become a top priority for business managers. This study first explores the...

Purpose - The study aims at assessing the effect of digital employee experience on organisational performance, particularly in the telecommunications sector in the Sultanate of Oman, using quantitative and qualitative analysis. Research methodology - The techniques used in this empirical...