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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Urlaubsverhalten
Customer satisfaction
15,264
Kundenzufriedenheit
13,607
Service quality
6,451
Dienstleistungsqualität
6,262
Consumer behaviour
5,704
Relationship marketing
5,561
Konsumentenverhalten
5,541
Beziehungsmarketing
5,514
Bankgeschäft
5,004
Banking services
4,733
Bank
2,158
customer satisfaction
1,267
Satisfaction
1,091
Deutschland
1,084
Customer service
1,053
Germany
1,033
Job satisfaction
1,009
Arbeitszufriedenheit
1,008
Kundenservice
995
Online retailing
986
Online-Handel
986
Qualitätsmanagement
945
Quality management
919
India
891
Holiday behaviour
856
Indien
847
USA
832
Electronic Commerce
812
United States
797
E-commerce
794
Emotion
787
Beschwerdemanagement
770
Complaint management
770
Finanzdienstleistung
755
Financial services
751
Electronic Banking
733
Electronic banking
730
Vertrauen
728
Confidence
726
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All
Undetermined
503
Free
145
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Article
783
Book / Working Paper
73
Type of publication (narrower categories)
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Article in journal
761
Aufsatz in Zeitschrift
761
Aufsatz im Buch
23
Book section
23
Conference paper
9
Konferenzbeitrag
9
Graue Literatur
7
Non-commercial literature
7
Case study
5
Fallstudie
5
Arbeitspapier
3
Working Paper
3
Collection of articles of several authors
2
Hochschulschrift
2
Sammelwerk
2
Conference proceedings
1
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1
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1
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Language
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English
850
German
6
Author
All
Han, Heesup
17
Prayag, Girish
14
Su, LuJun
14
Albayrak, Tahir
7
Assaker, Guy
7
Sirgy, M. Joseph
7
Caber, Meltem
6
Hosany, Sameer
6
Hsu, Maxwell K.
6
Huang, Songshan
6
Lee, Choong-Ki
6
Neuts, Bart
6
Petrick, James F.
6
Ramkissoon, Haywantee
6
Hyun, Sunghyup Sean
5
Mostafa Rasoolimanesh, S.
5
Muskat, Birgit
5
Nijkamp, Peter
5
Rather, Raouf Ahmad
5
Romão, João
5
Schlesinger, Walesska
5
Uysal, Muzaffer
5
Bruwer, Johan
4
Cai, Liping A.
4
Cervera-Taulet, Amparo
4
Chua, Bee-Lia
4
Del Chiappa, Giacomo
4
Disegna, Marta
4
Huang, Yinghua
4
Lee, Jin-soo
4
Leeuwen, Eveline S. van
4
Liu, Xiaoming
4
Palau i Saumell, Ramon
4
Prats, Lluís
4
Pérez-Cabañero, Carmen
4
Sánchez-García, Javier
4
Wong, IpKin Anthony
4
Al-Ansi, Amr
3
Alrawadieh, Ziad
3
Bogicevic, Vanja
3
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Institution
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Ernst-Moritz-Arndt-Universität Greifswald
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Published in...
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Journal of travel and tourism marketing
73
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
66
Tourism management : research, policies, practice
65
Tourism management perspectives : TMP
44
Tourism analysis : an interdisciplinary tourism & hospitality journal
41
Journal of vacation marketing
26
Journal of destination marketing & management
19
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Journal of hospitality and tourism insights
17
Tourism review
16
International journal of contemporary hospitality management
14
International journal of leisure and tourism marketing : IJLTM
13
Journal of business research : JBR
13
Journal of hospitality marketing & management
13
Cogent business & management
12
Tourism and hospitality research : THR
12
Journal of vacation marketing : an international journal
11
The service industries journal
11
International journal of event and festival management
10
Tourism and hospitality research : the surrey quarterly review
10
Tourism economics : the business and finance of tourism and recreation
10
International journal of hospitality management
9
Journal of Islamic marketing
7
Journal of Asian finance, economics and business : JAFEB
6
Asia Pacific journal of marketing and logistics
5
Enlightening tourism : ET ; a pathmaking journal
5
Tourism review : the official journal of the AIEST
5
Annals of tourism research : ATR ; a social sciences journal
4
Economic research
4
EuroMed journal of business
4
Global business and finance review
4
Journal of Tourism, Heritage & Services Marketing : JTHSM
4
Journal of retailing and consumer services
4
Scandinavian journal of hospitality and tourism
4
The journal of applied business research
4
Tourism planning & development
4
Administrative Sciences : open access journal
3
European research studies
3
International journal of services technology and management
3
International journal of services, economics and management
3
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Source
All
ECONIS (ZBW)
856
Showing
1
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10
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856
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date (oldest first)
1
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
2
Influence of experiences on memories, satisfaction and behavioral intentions : a study of creative tourism
Ali, Faizan
;
Ryu, Kisang
;
Kashif Hussain
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 85-100
Persistent link: https://www.econbiz.de/10011484657
Saved in:
3
Exploring correlations among tourism characteristics, visitor behavior intention, and customer satisfaction
Fu, Hsin-Wei
;
Yeh, Shang-Pao
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 99-110
Persistent link: https://www.econbiz.de/10010474509
Saved in:
4
Measuring satisfaction and loyalty of guests based on Vietnamese hotel online reviews
Ha Nguyen Thi Thu
;
Tuan Tran Minh
;
Tu Nguyen Thi Ngoc
; …
- In:
International journal of e-entrepreneurship and …
11
(
2021
)
2
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012613254
Saved in:
5
Influencing factors on tourists' purchase intention for intangible cultural heritage souvenir : a case of Wangkui shadow souvenir
Liu, Haiying
;
Bunchapatanasakda, Chanchai
;
Zhang Chuantong
- In:
Modern economy
10
(
2019
)
11
,
pp. 2264-2282
Persistent link: https://www.econbiz.de/10012306702
Saved in:
6
How user-generated judgments of hotel attributes indicate guest satisfaction
Gunasekar, Sangeetha
;
Sudhakar, Sooriya
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 180-195
Persistent link: https://www.econbiz.de/10012257892
Saved in:
7
Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel
;
San, Rana Allahyari
;
Okumus, Fevzi
; …
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
Saved in:
8
Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination
Pérez-Campdesuñer, Reyner
;
Sánchez-Rodríguez, Alexander
- In:
International journal of services, economics and management
9
(
2018
)
2
,
pp. 95-110
Persistent link: https://www.econbiz.de/10011989095
Saved in:
9
Perceived quality, authenticity, and price in tourists’ dining experiences : testing competing models of satisfaction and behavioral intentions
Muskat, Birgit
;
Hörtnagl, Tanja
;
Prayag, Girish
; …
- In:
Journal of vacation marketing
25
(
2019
)
4
,
pp. 480-498
Persistent link: https://www.econbiz.de/10012166102
Saved in:
10
A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.
;
Fung, Clare P. Y.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
8
,
pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998
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