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Boundary work and customer connectivity in B2B front lines
Singh, Jagdip; Marinova, Detelina; Brown, Steven P. - In: Handbook of business-to-business marketing, (pp. 433-455). 2012
Persistent link: https://www.econbiz.de/10009500134
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Customer query handling in sales interactions
Singh, Sunil; Marinova, Detelina; Singh, Jagdip; Evans, … - In: Journal of the Academy of Marketing Science 46 (2018) 5, pp. 837-856
Persistent link: https://www.econbiz.de/10011924771
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The emergent field of organizational frontlines
Singh, Jagdip; Brady, Michael; Arnold, Todd; Brown, Tom - In: Journal of service research : JSR 20 (2017) 1, pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
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Sales profession and professionals in the age of digitization and artificial intelligence technologies : concepts, priorities, and questions
Singh, Jagdip; Flaherty, Karen; Sohi, Ravipreet S.; … - In: Journal of personal selling & sales management : JPSSM 39 (2019) 1, pp. 2-22
Persistent link: https://www.econbiz.de/10012200849