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~subject:"Verkaufspersonal"
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Verkaufspersonal
Firm performance
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DeLuca, Luigi M.
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Guenzi, Paolo
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Sok, Keo Mony
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Sok, Phyra
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ECONIS (ZBW)
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1
How and when do the ambidextrous frontline sales employees achieve superior sales performance?
Sok, Keo Mony
;
Bin, Devin
;
Sok, Phyra
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 505-520
Persistent link: https://www.econbiz.de/10013273059
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2
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
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3
Organizational drivers of salespeople's customer orientation and selling orientation
Guenzi, Paolo
;
DeLuca, Luigi M.
;
Troilo, Gabriele
- In:
The journal of personal selling & sales management : JPSSM
31
(
2011
)
3
,
pp. 269-285
Persistent link: https://www.econbiz.de/10009270841
Saved in:
4
The combined effect of customer perceptions about a salesperson’s adaptive selling and selling orientation on customer trust in the salesperson : a contingency perspective
Guenzi, Paolo
;
DeLuca, Luigi M.
;
Spiro, Rosann L.
- In:
The journal of business & industrial marketing
31
(
2016
)
4
,
pp. 553-564
Persistent link: https://www.econbiz.de/10011496728
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