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Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response

Xu, Xun - In: International journal of hospitality management 89 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012293748

A growing or depreciating love? : linking time with customer satisfaction through online reviews

Xu, Xun - In: Information & management : the internat. journal of … 59 (2022) 2, pp. 1-11

Persistent link: https://www.econbiz.de/10013255742

But it was supposed to be healthy! : how expected and actual nutritional value affect the content and linguistic characteristics of online reviews for food products

Wang, Yiru; Xu, Xun; Kuchmaner, Christina A.; Xu, Ran - In: Journal of consumer psychology : JCP ; the official … 33 (2023) 4, pp. 743-761

Persistent link: https://www.econbiz.de/10014370583

Utilizing the platform economy effect through EWOM : does the platform matter?

Xu, Xun; Lee, Chieh - In: International journal of production economics 227 (2020), pp. 1-15

Persistent link: https://www.econbiz.de/10012297462

User-Generated Content on Social Media : Predicting Market Success with Online Word-of-Mouth

Liu, Yong; Chen, Yubo; Lusch, Robert; Chen, Hsinchun; … - 2015

Enabled by Web 2.0 technologies, online social media in the forms of discussion forums, message boards, and blogs has become a prevalent channe lof communication for consumers and businesses. Online social media allows consumers to share their product opinions and experience at an unprecedented...

Persistent link: https://www.econbiz.de/10014133463