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Managing customer experiences: perspectives on the temporal aspects of service encounters
Bitran, Gabriel R.; Ferrer, Juan-Carlos; Rocha e … - In: Manufacturing & service operations management : M & SOM 10 (2008) 1, pp. 61-83
Persistent link: https://www.econbiz.de/10003709675
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Approximations for networks of queues with overtime
Bitran, Gabriel R. - In: Management science : journal of the Institute for … 37 (1991) 3, pp. 282-300
Persistent link: https://www.econbiz.de/10001103311
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Tradeoff curves, targeting and balancing in manufacturing queueing networks
Bitran, Gabriel R. - In: Operations research 37 (1989) 4, pp. 547-564
Persistent link: https://www.econbiz.de/10001074621
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Multiproduct queueing networks with deterministic routing : decomposition approach and the notion of interference
Bitran, Gabriel R. - In: Management science : journal of the Institute for … 34 (1988) 1, pp. 75-100
Persistent link: https://www.econbiz.de/10001057295
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Approximations for product departures from a single-server station with batch processing in multi-product queues
Bitran, Gabriel R. - In: Management science : journal of the Institute for … 35 (1989) 7, pp. 851-878
Persistent link: https://www.econbiz.de/10001069576