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Culture and service-related positive disconfirmations : an application of travel blog analysis
Magnini, Vincent P.; Kara, Derya; Crotts, John C.; … - In: Journal of vacation marketing : an international journal 18 (2012) 3, pp. 251-257
Persistent link: https://www.econbiz.de/10009580673
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Understanding customer delight : an application of travel blog analysis
Magnini, Vincent P.; Crotts, John C.; Zehrer, Anita - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 5, pp. 535-545
Persistent link: https://www.econbiz.de/10009300452
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The implications of company-sponsored messages disguised as word-of-mouth
Magnini, Vincent P. - In: The journal of services marketing 25 (2011) 4, pp. 243-251
Persistent link: https://www.econbiz.de/10009272302
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Measuring guest satisfaction and competitive position in the hospitality and tourism industry : an application of stance-shift analysis to travel blog narratives
Crotts, John C.; Mason, Peyton R.; Davis, Boyd - In: Journal of travel research : a quarterly publication of … 48 (2009/10) 2, pp. 139-151
Persistent link: https://www.econbiz.de/10003917930