Conducive forms of leadership have demonstrated the ability to improve diversity-related consequences, particularly a climate that supports differences as well as encouraging the inherent value of diverse employees. In this study, we aim to examine the mediating effects of diversity climate...

With the rise of the service society, emotional labour has become increasingly prevalent. Emotional labour involves the production and consumption of the worker's identity as part of the customer service experience. However, emotional labour requires the performance of appropriate or moral...