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The effects of apologies for service failures in the global online retail

Sengupta, Sanchayan; Ray, Daniel; Trendel, Olivier; Van … - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 419-445

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The effects of service crises and recovery resources on market reactions : an event study analysis on data breach announcements

Rasoulian, Shahin; Grégoire, Yany; Legoux, Renaud; … - In: Journal of service research 26 (2023) 1, pp. 44-63

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Wein und Tourismus : Faktoren emotionaler Konsumentenbindung

Stöckl, Albert - 2015

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Trends and strategies in customer service excellence

Watson, William (ed.) - 2014

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Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators

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Does legal freedom satisfy?

Berggren, Niclas; Bjørnskov, Christian - 2022

the satisfaction people express with their freedom of choice. Using a sample of 133 countries over the period 2008 … related to satisfaction with freedom above and below a threshold level. Freedom of assembly is more positive for satisfaction … institutions are complementary with culture, income and the political system in generating satisfaction with freedom. …

Persistent link: https://www.econbiz.de/10013363038