The effects of service crises and recovery resources on market reactions : an event study analysis on data breach announcements
Year of publication: |
2023
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Authors: | Rasoulian, Shahin ; Grégoire, Yany ; Legoux, Renaud ; Sénécal, Sylvain |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 26.2023, 1, p. 44-63
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Subject: | crisis seriousness | data breach | event study | recovery process | service crisis | service recovery | Ankündigungseffekt | Announcement effect | Ereignisstudie | Event study | Dienstleistungsqualität | Service quality | Börsenkurs | Share price | Finanzkrise | Financial crisis | Wirtschaftskrise | Economic crisis | Beschwerdemanagement | Complaint management | Welt | World |
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