Customers often evaluate products at brick-and-mortar stores to identify their “best fit” product but buy it for a lower price at a competing online retailer. This free-riding behavior by customers is referred to as “showrooming” and we show that this is detrimental to the profits of the...

The introduction of product upgrades in a competitive environment is commonly observed in the software industry. When introducing a new product, a software vendor may employ behavior-based price discrimination (BBPD) by offering a discount over its market price to entice existing customers of...

We study the impact of electronic markets on small, boutique firms selling presence goods or services – goods or services which must be consumed at the selling firm's location. These firms have recently begun to compete on electronic markets by selling goods and services through local daily...

The viability and success of ride hailing platforms such as Uber, Lyft, depend on how they manage their demand and pool of available drivers. In this paper, we examine how ride hailing platforms can meet demand with supply in a competitive setting where the number of available drivers depends on...

The familiar ’five-star’ ratings and reviews system makes it easy for consumers to use product evaluations across competing platforms to choose the product or service that is most likely to match their preferences. However, the ability to easily shop around for ratings and reviews raises a...