Banking system are plays vital role in all fields including customers life styles, in addition to this, the COVID pandemic changed the behaviour of customers toward the banking sectors. In this light, it is necessary to understand impact of pandemic towards customers. The study aims at analysing...

1. Persönliche Kommunikation in Kundeninteraktionen -- 1.1 Bedeutung einer beziehungsorientierten Kommunikation -- 1.2 Kommunikationsqualität als Erfolgsgröße in der Mitarbeiter-Kunde-Kommunikation -- 1.3 Ziel und Forschungsfragen der Arbeit -- 1.4 Eingrenzung des Untersuchungsgegenstands --...

In response to increasing health expenditures and a high number of physician visits, the German government introduced a copayment for ambulatory care in 2004 for individuals with statutory health insurance (SHI). Because persons with private insurance were exempt from the copayments, this health...